PricePoint™: Q4 2016 Points to Consider in the Pricing of Outsourcing Services

Scope

PricePoint Q4 2016 includes the following:

• Assessment of pricing drivers in ITO and BPO, including:
  • Buy-side dynamics
  • Supply-side dynamics
  • Key macroeconomic factors
  • Overall impact of the drivers on pricing in Q4 2016
  • Pricing outlook for Q1 2017
• Featured research
  • Pricing models for RPA solutions

Contents

This report contains in-depth analysis of the drivers that impact the pricing of ITO and BPO services in India and the United States. The drivers included in the analysis are:

• Buy-side drivers including deal size, deal volume, value mix, and new deal-renewal mix
• Supply-side drivers including resource utilization, support costs, and service provider financial performance
• Macroeconomic factors including operating cost inflation and foreign exchange rates

The report also contains the aggregated impact of these drivers on pricing in Q4 2016 and the outlook for Q1 2017.

The featured research section includes:

• Descriptions of multiple pricing models, from input-based to outcome-based, prevalent in the market for RPA solutions
• Detailed characteristics along with pros and cons of different models

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