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  • Event
    May 10, 2023

    2023 will be a challenging year for shared services. Our “running list” of complications (lack of buy in, reputational issues, poor access to IT hours, teams being stretched, knowledge retention) is being compounded by economic stagnation,…
  • PEAK Matrix®
    April 27, 2023

    Enterprises are increasingly adopting distributed ledger technology to enhance the privacy, accountability, effectiveness, and confidence of their transactions and engagements with clients, associates, and shareholders. As blockchain technology gains traction, it offers new avenues for ingenuity,…
  • Blog
    March 23, 2023

    Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Hearing first-hand about the power of impact sourcing at the Development Dialogue gathering in India was…
  • Event
    Feb. 21, 2023

    The metaverse is still taking shape and shows the potential to significantly impact the interaction between physical and virtual worlds and business models. But when should businesses start investing, and what opportunities and value should business…
  • Thematic Report
    Feb. 21, 2023

    The metaverse is still taking shape and shows the potential to significantly impact the interaction between physical and virtual worlds and business models. But when should businesses start investing, and what opportunities and value should business…
  • Blog
    Dec. 09, 2022

    By democratizing data and giving power back to internet users, Web 3.0 offers many new computing possibilities and growth opportunities for enterprises and IT service providers. Learn more about the evolution of the web and how…
  • Nov. 10, 2022

    By bringing together disparate data to gain a single customer view, Customer Data Platforms (CDPs) are becoming increasingly important to help brands drive personalized marketing efforts while maintaining trust and privacy. Learn more about the benefits…
  • Thematic Report
    Oct. 28, 2022

    Web 3.0 – which has the potential to bring about dramatic shifts in the industry, such as decentralization and democratization of data – seems to be ushering in new investing opportunities for enterprises and IT service…
  • Thematic Report
    Aug. 07, 2020

    In the last few years, many mature Global Business Services (GBS) centers have scaled up the adoption of traditional Robotic Process Automation (RPA) solutions and are shifting their focus toward Intelligent Automation (IA) solutions, such as…
  • Blog
    April 15, 2020

    Automation CoEs in Global Business Services (GBS) centers or Shared Services Centers (SSCs) have evolved over time. Mature GBS adopters of automation have made conscious decisions around the structure and governance CoEs, evolving to extract maximum…
  • Blog
    Dec. 05, 2019

    Over the past few years, automation has become an integral part of Shared Services Centers’ (SSCs) growth and evolution. Whether large or small, whether onshore, nearshore, or offshore, SSCs – what we refer to as Global…
  • Thematic Report
    Nov. 08, 2019

    In the past 12-18 months, several GICs have steadily scaled up automation adoption and have started emerging as key strategic entities for enterprises. In fact, many GICs today house the global automation Center of Excellence (CoE),…
  • Location Spotlight
    Oct. 11, 2019

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Accelerator
    Oct. 07, 2019

    This report is available only to GICs & Shared Services members. For information on membership, please contact us A utility is a form of delivery model wherein common, centralized teams are responsible for handling certain functions…

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