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  • State of the Market
    Dec. 20, 2023

    Enterprises grapple with a variety of supply chain challenges, including evolving customer demands, planning constraints, and disruptions in production and distribution. In the face of recessionary pressures and geopolitical tensions, businesses are increasingly turning to third-party…
  • Blog
    Nov. 27, 2023

    Deciding betweenServiceNow’s dedicated and shared instances can be challenging for organizations. By comparing the options against seven key parameters ranging from organizational size and business process complexity to the cost of ownership and customization options, enterprises…
  • Thematic Report
    Sep. 26, 2023

    Procure-to-Pay (P2P) is a critical business process encompassing the full spectrum of activities associated with the acquisition of goods and services, from the initial procurement request to the final payment made to the supplier. Additionally, the…
  • PEAK Matrix®
    June 19, 2023

    Enterprises grapple with various supply chain challenges, including evolving customer demands, planning limitations, and disruptions in production and distribution. Amid recessionary headwinds and geopolitical tensions, enterprises are increasingly seeking third-party support to address these challenges. Rather…
  • Aug. 07, 2020

    GBS Cost and Performance Benchmarks Book is available only to GBS & Shared Services (GBS/SS) members. For information on membership, please contact us The Cost and Performance Benchmarks Book is an off-the-shelf reference for GBS professionals…

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