Driving GBS Performance: Skills? Capabilities? No, It’s Mindsets

GBS leaders face rising cost pressures and rapidly evolving business environments, requiring them to deliver greater strategic value at speed.

Skills drive individual performance and capabilities enable outcomes, but it is mindsets – the shared beliefs and attitudes within GBS – that unlock enterprise value and sustain high performance.

In this session, Everest Group and Sourcing Change experts share insights from industry-first research on the key mindsets that drive GBS alignment, execution excellence, and enterprise value.

Attendees will also hear from leading GBS executives on how the GBS Mindsets Assessment uncovered alignment gaps, clarified priorities, strengthened leadership beliefs, and accelerated results to drive greater performance.

What questions will the webinar answer for the participants?

• • Why and how do mindsets play a critical role in driving high GBS performance?

• • Which key mindsets matter most, and how do they shape GBS alignment, execution, and value creation?

• • How have leading GBS executives used the GBS Mindsets Assessment to uncover gaps, strengthen alignment, and accelerate results?

Who should attend?

• • GBS and GCC heads

• • Enterprise and GCC/GBS functional/business unit leaders

• • GBS and GCC strategy heads

• • IT/BP department heads

• • Global services leaders