GBS vs CXOs: Closing the Value Gap

GBS leaders and organizational executives faced rising pressure from cost constraints to digital acceleration and talent gaps, making misalignment on value increasingly risky. In this LinkedIn Live session held on April 29, Everest Group experts Rohitashwa Aggarwal (Partner) and Kushagra Singh (Practice Director) explored where GBS and CXOs diverged, why it mattered, and how leading organizations were closing the gap.

Drawing on real client assessments, the session highlighted key perception gaps across strategy, performance, talent, and innovation, and outlined practical actions leaders could take to realign priorities, improve outcomes, and unlock greater value from GBS.

During this in-depth LinkedIn Live, the discussion covered:

• Where GBS and company leaders most commonly disagreed about GBS value
• Why those gaps emerged (operating model, engagement, talent, capability)
• How leaders should prioritize investments across talent, governance, technology, and stakeholder engagement

🎥 Missed the session? Watch the recording to understand how organizations are bridging the gap between GBS and enterprise leadership.