Senior Analyst

Displaying 1-10 of 24

Blogs

Hybrid Orchestration in Contact Centers: Observations from Parloa-Verint Partnership | Blog

by Joshua Victor and 1 other
Market Insights™
The Evolving Insurance Industry Landscape
CX / Customer Experience Healthcare Industry Insurance Industry

The Evolving Insurance Industry Landscape | Market Insights™

by Joshua Victor and 2 others
Market Insights™
CX Transformations Across the Customer Journey in the Insurance Industry
CX / Customer Experience Insurance Industry

CX Transformations Across the Customer Journey in the Insurance Industry | Market Insights™

by Joshua Victor and 2 others
Market Insights™
Visualizing the Next Era of Insurance - A Glimpse into the Future
Insurance Industry

Visualizing the Next Era of Insurance – A Glimpse into the Future | Market Insights™

by Joshua Victor and 2 others
PEAK Matrix®
Customer Experience Management
CX / Customer Experience

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – EMEA

by Joshua Victor and 5 others
PEAK Matrix®
Customer Experience Management

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – APAC

by Joshua Victor and 5 others
Market Insights™
Are Consumers Ready for Gen AI.pptx - Last saved by user
CX / Customer Experience

Are Consumers Ready for Generative AI-augmented Interactions? | Market Insights™

by Joshua Victor and 3 others
PEAK Matrix®
Customer Experience Management (CXM) Services PEAK Matrix® Assessment – Americas
CX / Customer Experience

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – Americas

by Joshua Victor and 5 others
Blogs
CX / Customer Experience

Revolutionizing Customer Journeys: Creating a Unified Customer Experience through AI | Blog

by Joshua Victor and 1 other
Blogs
CX / Customer Experience

Is Japan on the Cusp of CX Outsourcing Disruption? | Blog

by Joshua Victor and 2 others