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Market Insights™
An Organizations CX Transformation Journey

An Organizations CX Transformation Journey | Market Insights™

by Chhandak Biswas and 3 others
Blogs

Uncovering the Implications of U.S. Reciprocal Tariffs for Your CXM Strategy | Blog

by Chhandak Biswas
Events

Future-ready CX: How Brands Are Prioritizing Customers and AI Amid Disruption | LinkedIn Live

June 3, 2025

On-Demand LinkedIn Live

1 hour

Events
How Gen AI Can Redefine the Economics of CX

How Gen AI Can Redefine the Economics of CX | LinkedIn Live

Tuesday, March 18

9:30 am EST | 7:00 pm IST

Online event

1 hour

Blogs

Inside the United Kingdom’s CXM M&A Activities: What It Means for the Future of CXM | Blog

by Chhandak Biswas and 1 other
Blogs
CX / Customer Experience

Beyond the Buzz: Is Your Contact Center Data Truly Gen AI-Ready with the Right Data Strategy? | Blog

by Chhandak Biswas and 1 other
Webinars
11-05-2024 - The Year in Review for CXM_1200X628_GTP

The Year in Review for CXM: Market Developments and the Outlook for 2025 | Webinar

On-Demand Webinar

1 hour

LinkedIn Live
10-03-2024 - One Voice, Many Languages - 1280x720 (1)

One Voice, Many Languages: Exploring Language Translation & Accent Neutralization Tech | LinkedIn Live

On-Demand LinkedIn Live

1 hour

PEAK Matrix®
Customer Experience Management (CXM) Services PEAK Matrix® Assessment – Americas
CX / Customer Experience

Customer Experience Management (CXM) Services PEAK Matrix® Assessment – Americas

by Chhandak Biswas and 5 others
Blogs
Data, Analytics and AI Tech
CX / Customer Experience

Are Human-centric Experiences Possible with Gen AI? We Think So! | Blog

by Chhandak Biswas and 1 other