Future of Work 2030

The next decade will redefine the future of work. Everest Group’s study of over 300 enterprises with annual revenues exceeding US$1 billion reveals strong strategic intent, but uneven execution. Network fragility remains widespread, AI pilots often outpace value realization, and frontline investments continue to be underweighted despite offering higher potential returns.

This Viewpoint introduces Everest Group’s 4C model – Cognitive, Composable, Connected, and Curated – as an operating blueprint to translate vision into action. The playbook outlines a sequenced, cluster-led adoption approach spanning copilots, endpoints, modern connectivity, and experience platforms. It also shifts sourcing toward outcome-based Experience-level Agreements (XLAs) supported by shared scorecards and addresses talent gaps through targeted reskilling and fusion teams. Together, these elements form a roadmap that helps enterprises move from isolated pilots to measurable gains in productivity, resilience, and faster time-to-value.