Supply Chain Management (SCM) BPS State of the Market 2025 –Redefining Supply Chains in the AI Era

Enterprises are reimagining Supply Chain Management (SCM) as geopolitical uncertainties, cost pressures, and talent shortages put pressure on operations. Supply chains are shifting from efficiency-driven functions to strategic enablers of resilience, agility, and growth. Rapid AI advances are accelerating this shift by moving organizations beyond rule-based automation toward intelligent, autonomous systems that improve decision-making and responsiveness.

As enterprises modernize, many are turning to providers to bridge capability gaps, enable digital transformation, and support upstream functions such as supply chain planning. Providers are responding by expanding their domain expertise, building AI-led platforms, and delivering integrated, data-driven planning services. This report examines how AI is reshaping supply chains for both enterprises and providers and provides an in-depth view of 2024-25 SCM Business Process Services (BPS) market trends, including buyer adoption patterns, growth drivers, and the evolving role of providers in enabling SCM’s AI-led future.