Webinar Deck: From Provocations to Playbooks: GBS & GCC Reinvention for 2026

Heading towards 2026, traditional global business services models need to keep up with rising enterprise expectations, economic volatility, and the emergence of AI as a transformational force. In the midst of this change, the playbooks of the past, therefore, are no longer fit for purpose.
In this timely session, Everest Group experts challenged conventional thinking and present bold convictions that GBS and GCC leaders must adopt to stay relevant and drive enterprise reinvention.

Attendees walked away with a clear view of why the old operating models no longer serve, and what makes these provocations urgent today. How will these convictions reshape enterprise alignment, execution, and value creation? Nikhil Malhotra, Vice President, Shivi Pandey, Practice Director, and Kushagra Singh, Practice Director, explored how leadership must evolve in the AI era, and how GBS/GCC functions can shift from being cost and delivery engines to becoming orchestrators of transformation.