Transforming Business Processes with IT-OT Convergence

Integrating IT systems with Operational Technology (OT) systems is commonly referred to as IT/OT convergence. IT systems manage processes, software, infrastructure, and security protocols that organizations use to acquire, store, analyze, and share data. OT systems manage and control operations within physical assets, such as industrial machinery and consumer products. Traditionally, these systems share minimal data and occupy separate domains based on oversight by distinct professionals.

In recent years, various technology advances have facilitated these systems' interaction and convergence. This report emphasizes the importance of integrating IT systems, OT systems, and business processes to enable more responsive and efficient operations. It also discusses how an organization can map out its journey to achieve effective integration and select the right partner to ensure comprehensive support throughout the transformation journey.