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We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.
Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.
Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.
We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
In the News
Service delivery automation (SDA) continues to gain favor, as it promises not only cost savings, but also reduced errors, faster operations, and 24X7 coverage.
But, while SDA offers significant benefits to Global In-house Centers (GICs) and services providers, it also brings a whole new set of challenges.