Aware (Intelligent) IT Infrastructure Services Automation – Service Provider Compendium 2021
COVID-19 has had a significant impact on enterprises, service providers, and their employees. Enterprises have struggled to maintain operational vitality and are seeking efficiency, optimization, and avenues for business growth. Automation has become a key optimization lever for IT infrastructure services, and COVID-19 has accelerated enterprise-wide automation adoption for digital transformation. Notably, enterprises that were early adopters of aware (intelligent) automation have experienced little or no pandemic-related disruptions related to their IT infrastructure. Thus, aware automation has proved to be a value enabler and value creator for businesses during the pandemic.
In this research, we present detailed assessments and profiles of 18 IT service providers featured on Everest Group’s Aware (Intelligent) IT Infrastructure Services Automation PEAK Matrix® and categorize them into Leaders, Major Contenders, and Aspirants. Each profile offers a comprehensive picture of the IT infrastructure automation service provider’s strengths and areas of improvement.
This report is available to members.