Provider Compendium
Customer Experience Management (CXM) – Service Provider Compendium 2020
The Customer Experience Management (CXM) – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 34 CXM service providers. In it, we present the providers’ scale of operations, technology solutions, and delivery locations, along with Everest Group’s provider assessment. The compendium also sheds light on the global CXM service provider landscape.
The study will enable current and potential buyers of CXM services to assess the providers on their areas of strength and development based on desired capabilities.
This report is available to members.