From Run to Real-time: Orchestrating Digital Success with Intelligent Operations (IO)

As enterprises navigate a dynamic business environment, operational excellence becomes a cornerstone of sustainable growth and competitive advantage. Shifting from traditional, fragmented models, they are adopting intelligent operations powered by automation, AI, and cloud-native platforms to enhance agility, resilience, and scalability. This transformation not only boosts efficiency but also fosters innovation, improves customer experience, and safeguards businesses against market disruptions.

This Viewpoint explores how enterprises advance toward intelligent operations through distinct maturity phases: beginning with ad hoc, manual processes, progressing to managed, standardized workflows, then evolving into data-driven, automated operations, and ultimately reaching cognitive phases where AI and advanced analytics enable proactive, autonomous, and continuously improving functions.

It offers a strategic roadmap to navigate operational transformation, identify key challenges, and highlight the essential technology enablers and provider capabilities needed. Additionally, expert guidance on partner selection strategies ensures that enterprises build adaptable, future-ready operations aligned with changing business needs.