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  • Blog
    Dec. 15, 2025

    TCS’ acquisition of Coastal Cloud comes in response to mounting pressures reshaping the Salesforce services market. As Salesforce expands further into Artificial Intelligence (AI)-enabled capabilities such as Agentforce and Data Cloud, the talent  and solutioning requirements have outpaced what traditional providers can typically build organically.   The recent platform advancements are aimed at automating…
  • Provider Compendium
    Aug. 22, 2025

    The rising demand for intuitive, user-friendly, and connected systems, with the flexibility to operate in the cloud, is rapidly transforming the Microsoft Business Applications services market. Microsoft’s significant investments in AI and its advanced capabilities, such…
  • PEAK Matrix®
    Aug. 12, 2025

    Rising demand for intuitive, user-friendly, and connected systems, with the flexibility to operate in the cloud, is rapidly transforming the Microsoft Business Applications services market. Microsoft’s investments in AI and its advanced capabilities, such as generative…
  • Viewpoint
    July 22, 2025

    The rise of Systems of Execution (SoE) marks a profound evolution in enterprise technology and consulting models. Unlike legacy systems of record and engagement, SoE combine structured data and user signals to autonomously sense, decide, and…
  • Viewpoint
    July 17, 2025

    This report explores the seismic shift unfolding in the consulting landscape as generative AI advances from experimental novelty to core service enabler. In the face of rising client expectations for faster insights, hyper-personalized recommendations, and outcome-based…
  • Viewpoint
    June 10, 2025

    The age of Systems of Execution (SoE) is upon us, where intelligent, autonomous platforms do not just inform decisions but act on them in real time. This shift is rendering traditional systems and static consulting models…
  • Viewpoint
    Feb. 17, 2025

    In the current macroeconomic market, enterprises are shifting their focus from new investments in their workflow automation solutions to optimizing the value of their existing investments. Around 64% of enterprises are dissatisfied with the outcomes of…
  • PEAK Matrix®
    Dec. 18, 2024

    Enterprises are investing in change management to navigate complex organizational transformations due to technology advances and evolving business models. Historically, several organizations struggled to realize their digital transformation initiatives’ full potential due to the absence of…
  • PEAK Matrix®
    Oct. 14, 2024

    European enterprises invest to enhance customer and employee experiences, optimize processes and costs, drive growth, and advance sustainability. Historically, enterprises received subdued RoI from their digital transformation initiatives due to a lack of a clear vision…
  • Tech Launch Perspective
    Oct. 10, 2024

    At the Dreamforce 2024 event in San Francisco, California, Salesforce announced multiple innovations in AI-driven CRM tools, empowering businesses to deliver personalized experiences. The event focused on agentic AI (or AI as an agent) through the…
  • Thematic Report
    Oct. 10, 2024

    The rapid advances in quantum computing are reshaping the technology landscape, highlighting the need for specialized infrastructure to support its complex workloads. Quantum computing requires substantial computational resources for tasks such as optimization, simulation, and encryption,…
  • PEAK Matrix®
    Sep. 04, 2024

    North American enterprises are investing heavily in customer experience, process and cost optimization, growth, and sustainability. Historically, enterprises have received subdued returns from digital transformation initiatives, leading to a growing reliance on consulting services to ensure…
  • Event
    Aug. 22, 2024

    Growth challenges and a variable economic environment are driving more mid-market enterprises to adopt digital technologies – but what is the best way to drive digital transformation? Based on insights gleaned from Everest Group’s Digital Transformation…
  • Thematic Report
    Aug. 22, 2024

    Growth challenges and a variable economic environment are driving more mid-market enterprises to adopt digital technologies – but what is the best way to drive digital transformation? Based on insights gleaned from Everest Group’s Digital Transformation…
  • Provider Compendium
    Aug. 21, 2024

    While industry-specific cloud solutions serve business-specific needs, Salesforce’s focus has shifted to a unified customer view with Einstein Analytics and Customer 360 with evolving enterprise expectations. AI and ML integration has further boosted Salesforce’s automation, personalization,…
  • State of the Market
    Aug. 13, 2024

    Small and Midsize Enterprises (SMEs) are adopting Microsoft Business Applications to transform their operations, gain visibility, and manage end-to-end processes, including modernizing their customer experiences. In contrast, large enterprises leverage Microsoft Business Applications to strengthen their…
  • PEAK Matrix®
    July 17, 2024

    While industry-specific cloud solutions serve business-specific needs, Salesforce's focus has shifted to a unified customer view with Einstein Analytics and Customer 360 with evolving enterprise expectations. AI and ML integration has further boosted Salesforce’s automation, personalization,…
  • Provider Compendium
    May 27, 2024

    SAP’s mid-market services market contributed over US$10 billion, posting double-digit YoY growth. Since the launch of SAP BTP, RISE with SAP, and GROW with SAP programs, momentum is growing for Small and Mid-sized Businesses (SMBs) to…
  • Thematic Report
    April 18, 2024

    In the evolving business landscape, companies must adjust and take the lead by investing in transformative technologies. Historically, enterprises have garnered significant benefits by boldly embracing state-of-the-art innovations, adopting them not only to capture fresh opportunities…
  • PEAK Matrix®
    April 12, 2024

    SAP’s mid-market services market has already made a significant impact, contributing an impressive US$10+ billion with a double-digit YoY growth rate. Momentum is growing for Small and Medium-sized Businesses (SMBs) to adopt the SAP suite for…

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