All Reports Events Blogs Videos
Showing 15 results
  • Tech Launch Perspective
    May 19, 2026

    Enterprises are increasingly adopting AI-led process automation to improve productivity, accelerate application development, and enable intelligent orchestration across complex business workflows. As enterprises operationalize AI at scale, there is growing demand for platforms that combine governance,…
  • Voice of the Customer
    April 13, 2026

    Customer Experience (CX) has become a central digital transformation pillar in banking, driven by rising customer expectations, competitive pressures from digital-native players, and increasing regulatory scrutiny. Banks are investing in CX Orchestration Platforms (CXOPs) to deliver…
  • Viewpoint
    Dec. 16, 2025

    Accelerated digitalization, evolving regulations, and shifting customer expectations are challenging legacy Banking and Financial Services (BFS) systems and reshaping how institutions operate and deliver value. This Viewpoint, drawing on insights from Everest Group’s participation at Sibos…
  • Accelerator
    Dec. 16, 2025

    Everest Group’s Life and Annuities (L&A) Insurance Technology RFP Accelerator provides a structured, domain-specific framework to help procurement and vendor management teams evaluate technology providers’ contractual and service performance commitments. Built for L&A insurers’ unique regulatory,…
  • Provider Compendium
    Dec. 10, 2025

    Evolving investor demands, product innovation, and heightened compliance expectations are rapidly modernizing the AWM industry. Customer Experience Orchestration Products (CXOPs) have become foundational to these transformation agendas, enabling firms to deliver personalized, consistent, and data-driven experiences…
  • Accelerator
    Dec. 03, 2025

    Everest Group’s RFP Questionnaire for Life and Annuities (L&A) Insurance IT Services is a purpose-built accelerator designed to support procurement, vendor management, and technology-sourcing leaders in executing rigorous, domain-specific IT service evaluations. As L&A insurers face…
  • PEAK Matrix®
    Nov. 28, 2025

    This PEAK Matrix® Assessment by Everest Group evaluates leading Customer Experience Orchestration Product (CXOP) providers in the Asset and Wealth Management (AWM) industry. As the industry undergoes accelerated digital transformation driven by client expectations for hyper-personalized…
  • Viewpoint
    Sep. 30, 2025

    Investment banking enterprises face mounting pressure from volatile macroeconomic conditions, fee compression, disintermediation through special purpose acquisition companies and direct listings, and increasingly complex regulatory mandates such as Basel III/IV, MiFID II, and Dodd-Frank. Traditional human-led…
  • Roundtable
    July 10, 2024

    What are the latest trending issues shaping tech and ops sourcing within the banking, financial services, and insurance (BFSI) sector? During this virtual roundtable Everest Group analysts guided a dynamic discussion on the most impactful sourcing…
  • Thematic Report
    May 29, 2018

    In today’s world of continuously evolving technology landscape and intensifying competition, Research and Development (R&D) activities are playing an increasingly significant role than ever before for businesses to stay innovative, sustainable, and ready for the challenges…
  • Thematic Report
    July 14, 2017

    India is one of the world’s largest offshore engineering services delivery locations, both for service providers and Global In-house Centers (GICs). Currently, GICs based in India employ ~230,000 FTEs, engaged in a variety of engineering services.…
  • Thematic Report
    May 31, 2017

    Global enterprises are investing in enhancing their Quality Management (QM) efforts in their pursuit to research and engineer products of utmost quality that meet global standards in their field. Superior quality of products act as a…
  • Thematic Report
    May 31, 2017

    Enterprises are realigning their quality management efforts to meet their business objectives and drive competitive advantage. They are using global sourcing of quality management services as a lever to meet the challenges of high cost, time-to-market,…
  • Thematic Report
    Nov. 22, 2016

    Engineering Services and Research and Development (ER&D) industry is at the cusp of transformation, driven by the evolving customer demand and technology disruptions. Enterprises are increasingly focusing on developing ER&D products that can integrate into the…