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  • Thematic Report
    June 18, 2019

    Given the massive adoption of digital services that the global services industry has witnessed in the last few years, it is clear that the “future is digital.” As market players plan to walk up the transformation…
  • Thematic Report
    Dec. 28, 2017

    While digital adoption has been part of the strategy of BFSI GICs for some time, its broad-based emergence in the past few years is offering a new and powerful tool to the GICs to create compelling…
  • Thematic Report
    Oct. 14, 2016

    Rising adoption of digital services is bringing fundamental shifts in GIC operating models. While GICs are striving to align their talent models with emerging business needs, there are still gaps that require GICs to recalibrate their…
  • Thematic Report
    Jan. 20, 2016

    Introduction The global business environment is undergoing a significant change towards "digital," driven by a combination of factors – changing consumer demands, emerging of disruptive technology, reducing go-to-market time, and increasing pressure on margins. To thrive…