• Thematic Report
    Nov. 18, 2022

    The metaverse uses next-generation advanced technologies to build an immersive, seamless experience. While this ecosystem is still in its nascent stages, it is expected to expand exponentially in the near future. Metaverse provides new avenues for…
  • Viewpoint
    July 27, 2017

    The Brexit referendum, initiated in June 2016, saw the population of United Kingdom voting to exit the European Union. With several concerns raised by businesses in the aftermath, the contact center industry also found itself facing…