• Viewpoint
    May 02, 2024

    In today’s digital landscape, ensuring Trust and Safety (T&S) during elections presents a significant challenge. The proliferation of misinformation, hate speech, and disinformation, exacerbated by the role of AI-generated content, not only undermines the integrity of…
  • Viewpoint
    Feb. 29, 2024

    The impact of generative AI on the Trust and Safety (T&S) Business Process Services (BPS) space has been significant and transformative. While generative AI can enhance efficiencies in T&S teams for content moderation, the sheer volume…
  • Webinar Deck
    Feb. 16, 2022

    On February 15, Everest Group hosted a webinar titled, "5 Success-driving Actions: What it Takes to Tackle Procurement Challenges in 2022. Procurement teams are uniquely positioned at the intersection of suppliers and the internal business, giving…
  • Viewpoint
    Dec. 17, 2021

    Risk management is a vital component of supplier management and is in the spotlight today amid the evident failure of certain large corporations to build adequate resilience in their operating models. Organizations realize that they can…
  • Viewpoint
    July 16, 2021

    This viewpoint examines the cloud transformation journey for healthcare enterprises to operate more efficiently and resiliently. With increasing interest in a connected healthcare ecosystem and enterprise digitalization following the pandemic, cloud transformation has gained substantial traction…
  • Looking at offshore destinations for service delivery, Sub-Saharan Africa – particularly Nigeria – is emerging as a surprising location with the potential for forward-looking providers and customers to seize. But what risks come along with the…