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Showing 18 results

Param Dhar Emma Handler Sparsh Gupta

PEAK Matrix®
April 15, 2026

Abhishek A.K.

Vice President

Aastha Malik

Practice Director

Sparsh Gupta

Senior Analyst

Revenue Cycle Management (RCM) Intelligent Operations PEAK Matrix® Assessment 2026

Healthcare providers are navigating sustained financial pressures driven by rising labor costs, reimbursement uncertainty, and increasing patient financial responsibility. In this environment, revenue cycle management has become central to maintaining financial stability and improving cash flow…
LinkedIn Live
Nov. 19, 2025

Katrina Menzigian

Vice President

Lucinda Henry

Global Analyst Relations Manager & Influencer Strategy, Hewlett Packard Enterprise

Emma Handler

Global Head of Communications, Persistent Systems

Bill Hopkins

CEO, The Knowledge Capital Group

The Analyst Relations Playbook: Strengthen Partnerships & Influencer Impact

In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
July 15, 2025

Abhishek A.K.

Vice President

Sparsh Gupta

Senior Analyst

The Value-based Care Action Plan | Market Insights™

Action Plan
July 15, 2025

Abhishek A.K.

Vice President

Sparsh Gupta

Senior Analyst

Alternative Payment Model (APM) Adoption Across Payer Segments in Categories 3B-4 by LoB | Market Insights™

Payment Model View the full report
July 15, 2025

Abhishek A.K.

Vice President

Sparsh Gupta

Senior Analyst

The Health Care Payment Learning and Action Network Alternative Payment Model Framework | Market Insights™

Payment Model View the full report
Viewpoint
May 08, 2025

Sparsh Gupta

Senior Analyst

Abhishek A.K.

Vice President

Navigating Value-based Care (VBC) amid AI and Economic Uncertainty for Healthcare Providers

The shift from fee-for-service to Value-based Care (VBC) is increasing due to payer mandates and the long-term promise of improved outcomes and lower costs. However, this transformation is unfolding amid economic uncertainty, tariff-driven inflation, and healthcare…
Viewpoint
March 06, 2025

Vivek Kumar

Practice Director

Sparsh Gupta

Senior Analyst

Anushriya Kardam

Senior Analyst

Realizing the Promise of Tech-Enabled, AI-Driven Revenue Cycle Management (RCM): Outsourcing in the New Era

The evolving landscape of Revenue Cycle Management (RCM) highlights how AI, automation, and outsourcing are transforming financial and operational efficiencies for healthcare providers. Despite persistent challenges such as billing complexities and staffing shortages, healthcare leaders are…
Provider Compendium
Dec. 16, 2024

Ankur Verma

Vice President

Vivek Kumar

Practice Director

Sparsh Gupta

Senior Analyst

Vaibhav Srivastava

Senior Analyst

Ishita Aggarwal

Senior Analyst

Rashi Garg

Assistant Manager

Healthcare Payer Business Process as a Service (BPaaS) Solutions – Provider Compendium 2024

The healthcare payer outsourcing market is rapidly evolving as payers strive to enhance efficiency, control costs, meet member expectations, and navigate complex regulations. With a growing focus on member-centricity and streamlined core administrative processes, Business Process…
PEAK Matrix®
Sep. 26, 2024

Ankur Verma

Vice President

Vivek Kumar

Practice Director

Sparsh Gupta

Senior Analyst

Vaibhav Srivastava

Senior Analyst

Ishita Aggarwal

Senior Analyst

Healthcare Payer Business Process as a Service (BPaaS) – Solutions PEAK Matrix® Assessment 2024

The healthcare payer outsourcing market is rapidly evolving, driven by healthcare payers' need to enhance efficiency, manage costs, meet member expectations, and navigate complex regulations. As the industry shifts toward member-centricity and robust core administrative processes,…
Thematic Report
Aug. 07, 2020

Bharath M

Vice President

Param Dhar

Senior Analyst

Scaling Up Intelligent Automation Adoption in GBS Centers

In the last few years, many mature Global Business Services (GBS) centers have scaled up the adoption of traditional Robotic Process Automation (RPA) solutions and are shifting their focus toward Intelligent Automation (IA) solutions, such as…
Blog
April 15, 2020

Bharath M

Vice President

Param Dhar

Senior Analyst

The Evolution of the Automation CoE Model – Why Many GBS Centers Are Adopting the Federated CoE Model | Blog

Automation CoEs in Global Business Services (GBS) centers or Shared Services Centers (SSCs) have evolved over time. Mature GBS adopters of automation have made conscious decisions around the structure and governance CoEs, evolving to extract maximum…
Blog
Dec. 05, 2019

Param Dhar

Senior Analyst

Bharath M

Vice President

Is Your Shared Services Center Driving Automation Across Your Enterprise? | Blog

Over the past few years, automation has become an integral part of Shared Services Centers’ (SSCs) growth and evolution. Whether large or small, whether onshore, nearshore, or offshore, SSCs – what we refer to as Global…
Thematic Report
Nov. 08, 2019

Bharath M

Vice President

Param Dhar

Senior Analyst

Scaling Up the Adoption of Automation Solutions – The Evolving Role of Global In-house Centers

In the past 12-18 months, several GICs have steadily scaled up automation adoption and have started emerging as key strategic entities for enterprises. In fact, many GICs today house the global automation Center of Excellence (CoE),…
Location Spotlight
Oct. 11, 2019

Param Dhar

Senior Analyst

Location Spotlight – Montreal

Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
Accelerator
Oct. 07, 2019

Eric Simonson

Managing Partner

Param Dhar

Senior Analyst

Assessing the Ability of GICs to Deploy a Utility-based Delivery Model

This report is available only to GICs & Shared Services members. For information on membership, please contact us A utility is a form of delivery model wherein common, centralized teams are responsible for handling certain functions…

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Param Dhar

Sparsh Gupta

Emma Handler

Revenue Cycle Management (RCM) Intelligent Operations PEAK Matrix® Assessment 2026

The Analyst Relations Playbook: Strengthen Partnerships & Influencer Impact

The Value-based Care Action Plan | Market Insights™

Alternative Payment Model (APM) Adoption Across Payer Segments in Categories 3B-4 by LoB | Market Insights™

The Health Care Payment Learning and Action Network Alternative Payment Model Framework | Market Insights™

Navigating Value-based Care (VBC) amid AI and Economic Uncertainty for Healthcare Providers

Realizing the Promise of Tech-Enabled, AI-Driven Revenue Cycle Management (RCM): Outsourcing in the New Era

Healthcare Payer Business Process as a Service (BPaaS) Solutions – Provider Compendium 2024

Healthcare Payer Business Process as a Service (BPaaS) – Solutions PEAK Matrix® Assessment 2024

Scaling Up Intelligent Automation Adoption in GBS Centers

The Evolution of the Automation CoE Model – Why Many GBS Centers Are Adopting the Federated CoE Model | Blog

Is Your Shared Services Center Driving Automation Across Your Enterprise? | Blog

Scaling Up the Adoption of Automation Solutions – The Evolving Role of Global In-house Centers

Location Spotlight – Montreal

Assessing the Ability of GICs to Deploy a Utility-based Delivery Model

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