Showing 231 results
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Market Insights™ May 19, 2026
Hungary - Key Sourcing Characteristics and Players
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Location Spotlight May 18, 2026
Location Spotlight – Halifax (Nova Scotia, Canada)
Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market… -
Location Spotlight April 30, 2026
Location Spotlight – Riyadh, Saudi Arabia
Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market… -
Market Insights™ April 20, 2026
Location Spotlight San Antonio, Texas
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Roundtable April 16, 2026
Is GBS Ready for the Agentic AI Era? | Invite Only (Series 2)
Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI. … -
Roundtable March 31, 2026
Is GBS Ready for the Agentic AI Era? | Invite Only (Series 1)
Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI. … -
Location Spotlight March 18, 2026
Location Spotlight – San Antonio, Texas
Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners and location strategy professionals stay ahead of the competition in understanding key market… -
Location Spotlight Feb. 06, 2026
Location Spotlight – Katowice, Poland
Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market… -
Market Insights™ Jan. 19, 2026
Next-generation finance and accounting KPIs in the agentic AI era
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Market Insights™ Jan. 19, 2026
Illustrative agentic AI use cases in finance - Invoice processing
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Market Insights™ Jan. 19, 2026
Future of finance redefined through agentic AI
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Location Spotlight Jan. 05, 2026
Location Spotlight - Hungary
Everest Group’s Location Spotlight reports assess established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of the competition in understanding key market… -
State of the Market Dec. 03, 2025
Finance and Accounting Outsourcing (FAO) State of the Market 2025: from Automation to Autonomy – The Rise of Agentic AI in FAO
The Finance and Accounting Outsourcing (FAO) market is significantly transforming as ongoing technology advances, including agentic AI, are pushing enterprise finance functions beyond traditional automation. This shift presents an opportunity to make finance functions more autonomous… -
Thematic Report Nov. 21, 2025
Global Linguistic Advantage: Assessing European Language Capabilities Across Regions
Global organizations are increasingly seeking ways to optimize multilingual service delivery to better connect with diverse customer bases. While English remains the dominant business language, the ability to engage customers in their native languages has become… -
Webinar Nov. 18, 2025
Webinar Deck: Deal Structuring in 2026: Insights on Costs, AI, and What to Expect
In 2025, transformation remains at the forefront of the global services industry. With AI reshaping the solutioning landscape and costs remaining volatile, the rules of deal structuring are changing rapidly. Additionally, sourcing models and delivery economics… -
Viewpoint Nov. 10, 2025
AI Agents and the Rise of SaaS 2.0
The global Business Process Outsourcing (BPO) industry is undergoing a seismic transformation due to the emergence of autonomous, LLM-powered AI agents that are rapidly changing how services are delivered. This report examines how BPO firms must… -
Blog Nov. 05, 2025
Coming full circle: From my first captive visit in 2006 to hosting Engage in Bengaluru
In 2006, I visited my first captive center in Bengaluru. At the time, the model was still in its formative years – many multinational organizations were only beginning to explore the potential of setting up their own in-house centers… -
Market Insights™ Nov. 05, 2025
India's Export Services Revenue by Tier City
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Market Insights™ Nov. 05, 2025
India Services Market Size: Domestic and Exports
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Market Insights™ Nov. 05, 2025
Comparative Assessment of Key Global Locations for Technology Services Delivery
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