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Showing 46 results
  • Provider Compendium
    May 14, 2026

    Intelligent Document Processing (IDP) products are used across business functions and industries to reduce costs, automate document-intensive workflows, improve straight-through processing, strengthen compliance, and enhance customer and employee experiences. These products continue to evolve as enterprises…
  • Provider Compendium
    April 02, 2026

    The mid-market digital workplace services segment is witnessing accelerated modernization, as organizations recalibrate their strategies to balance technology-led innovation with cost efficiency and rapid value realization. While mirroring large enterprise trends, mid-market buyers show a stronger…
  • PEAK Matrix®
    March 25, 2026

    Intelligent Document Processing (IDP) continues to evolve as enterprises scale automation across document-intensive workflows and integrate AI-driven capabilities into core operations. This report assesses the global IDP products market, including insurance-specific products, highlighting how providers are…
  • LinkedIn Live
    March 23, 2026

    AI has moved from experimentation to expectation, yet scalable ROI remains uneven. While some initiatives are delivering measurable impact, many are stalled in pilot mode. Hear from Everest Group’s Vice President, Chhandak Biswas and Practice Director,…
  • PEAK Matrix®
    March 16, 2026

    Agentic AI refers to AI systems engineered to autonomously interpret business objectives, decompose them into sequenced sub-tasks, and execute coordinated actions to drive measurable outcomes. Unlike rule-based automation that relies on deterministic workflows or copilots that…
  • PEAK Matrix®
    Jan. 21, 2026

    The need to balance next-generation, technology-led solutions with cost efficiency and rapid time-to-value is driving accelerated modernization in the mid-market segment of Digital Workplace Services (DWS). Like large enterprises, mid-market organizations increasingly prefer contextualized, domain-specific solutions…
  • Blog
    Dec. 29, 2025

    The enterprise workforce is undergoing a profound transformation driven by initiatives such as return-to-office mandates that are redrawing white-collar norms, frontline workers gaining long overdue attention, and the rise of next-generation technologies such as physical Artificial Intelligence (AI),…
  • Tech Provider Spotlight
    Dec. 23, 2025

    Enterprises are fundamentally shifting how they manage IT services and operations, driven by rising expectations for speed, accuracy, and proactive incident avoidance. Traditional tools, constrained by siloed workflows, manual troubleshooting, and fragmented visibility, no longer meet…
  • Webinar Deck
    Dec. 03, 2025

    Heading towards 2026, traditional global business services models need to keep up with rising enterprise expectations, economic volatility, and the emergence of AI as a transformational force. In the midst of this change, the playbooks of…
  • Pinnacle Model®
    Nov. 24, 2025

    Global Capability Centers (GCCs) are increasingly positioned as innovation engines, moving from back-office support to strategic partners that co-create solutions with the broader ecosystem. This report examines how GCCs are collaborating with external entities – such…
  • Pinnacle Model®
    Nov. 24, 2025

    Global enterprises are reconfiguring their operating models to respond to disruptive technologies, shifting customer demands, and rising geopolitical and economic pressures. In this context, the ability to build and scale next-generation capabilities has become essential. This…
  • Provider Compendium
    Nov. 14, 2025

    The IT Service Management (ITSM) and System Integration and Management (SIAM) services markets are strategically maturing, evolving from transactional service management to a more integrated, value-driven discipline. As enterprises seek to strengthen operational governance and align…
  • Pinnacle Model®
    Nov. 10, 2025

    Global Capability Centers (GCCs) have evolved from cost-focused execution hubs into strategic innovation engines. Today’s best-performing centers actively shape business models, deliver new solutions, and influence enterprise strategy. This report benchmarks 58 GCCs using Everest Group’s…
  • Pinnacle Model®
    Nov. 10, 2025

    Access to a skilled, future-ready workforce is becoming the defining factor for GCC success as they evolve from execution hubs to strategic partners in enterprise transformation. This Pinnacle Model® analysis identifies GCCs delivering the highest business…
  • Blog
    Nov. 05, 2025

    The enterprise workforce is undergoing a profound transformation driven by initiatives such as return-to-office mandates that are redrawing white-collar norms, frontline workers gaining long overdue attention, and the rise of next-generation technologies such as physical Artificial Intelligence (AI),…
  • PEAK Matrix®
    Nov. 04, 2025

    The IT Service Management (ITSM) and System Integration and Management (SIAM) services market is entering a phase of strategic maturity, evolving from transactional service management to a more integrated, value-driven discipline. As enterprises seek to strengthen…
  • Viewpoint
    Oct. 24, 2025

    Enterprises are rapidly exploring agentic AI to create more autonomous, context-aware workflows. While initial efforts have focused on single-agent systems, these often fall short in adaptability, reliability, and scale. Multi-agent systems represent the next frontier, enabling…
  • Tech Launch Perspective
    Sep. 25, 2025

    Zoho’s July 2025 product announcements signal a decisive move toward becoming an AI-first enterprise platform, with a particular focus on agentic AI. This report evaluates how Zoho’s ecosystem, including Zia Agents, Zia Agent Studio, and Zia…
  • State of the Market
    Sep. 22, 2025

    Process mining software analyzes process-related information from event logs generated by ERP, CRM, and other enterprise systems to offer a fact-based approach to discover, monitor, and optimize as-is processes. It is a data-based approach to process…
  • PEAK Matrix®
    Sep. 09, 2025

    The digital workplace market is experiencing a demand stabilization phase, as macroeconomic uncertainty has moderated overall growth, signaling a strategic recalibration by enterprises as they increasingly become discerning in prioritizing spend and targeting impactful use cases.…

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