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Showing 18 results
  • Video
    Feb. 27, 2026

    Watch Rohan Pant, Vice President at Everest Group, alongside Rahul Gehani, Partner, and Prateek Gupta, Vice President, as they unpack the forces reshaping global services. From sustained 2-4% headcount growth to rising agentic AI driven ROI…
  • Webinar
    May 01, 2025

    MEMBERS ONLY: To access this webinar, become an Everest Group member. Our full membership services can be found here: Memberships - Everest Group The IT applications services landscape is undergoing a rapid transformation, fueled by AI, emerging…
  • Thematic Report
    Nov. 27, 2024

    In today’s IT services landscape, early signs of recovery are beginning to emerge. While North America shows encouraging momentum, Europe remains steady, making it an optimal time for organizations to prepare for the next phase of…
  • Event
    June 25, 2024

    The economic environment is currently uncertain due to concerns around inflation and geopolitical instability in parts of the world. As a result, enterprises are pushing service providers to deliver more while keeping costs static or even…
  • Webinar
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Blog
    Nov. 27, 2023

    Deciding betweenServiceNow’s dedicated and shared instances can be challenging for organizations. By comparing the options against seven key parameters ranging from organizational size and business process complexity to the cost of ownership and customization options, enterprises…
  • Webinar Deck
    June 27, 2023

    Persisting economic uncertainty and increasing geopolitical pressures continue defining the macroeconomic environment this year. Because outsourcing service providers are unable to pivot to meet changing demands, buyer satisfaction with providers is hitting a record low, and…
  • Thematic Report
    May 01, 2023

    Enterprises have leveraged SAP for more than a decade to manage and streamline their core business operations. In recent years, SAP expanded its predominantly on-premise enterprise products to the cloud. In response, providers have invested in…
  • Webinar Deck
    Nov. 15, 2022

    2022 has proven to be a constantly shifting and unpredictable year for outsourcing services. The first half witnessed an unprecedented demand surge accompanied by cost and price inflation, and the second half saw a slowdown in…
  • Thematic Report
    July 28, 2022

    There is clear intentionality as IT applications and infrastructure move to managed services, a shift that the global challenge to find talent across industries accelerated. Pricing model asks are now moving from simple day rates to…
  • Blog
    Dec. 20, 2021

    Before embarking on a cloud journey, every enterprise should conduct an assessment of their IT landscape by an external advisor or an internal team. But how deep should the evaluation go and what’s covered? Let’s clear…
  • Blog
    July 06, 2021

    Incorrectly estimating the size of your team and effort in implementing SAP S/4 HANA can be a costly mistake that can be avoided by carefully reviewing the activities in each stage of greenfield and brownfield deals.…
  • Viewpoint
    May 28, 2019

    The selection of an appropriate pricing model is always an area of concern for enterprises that seek to outsource their IT services. Over the last few years, we have seen a tremendous growth in the adoption…
  • Viewpoint
    May 03, 2019

    In this viewpoint, we explore shifting demand in the Application Management (AM) space. Despite its importance as a major enterprise spend area, AM is considered a commoditized service – in most cases, enterprises view it as…
  • Thematic Report
    Feb. 27, 2019

    PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights into contemporary outsourcing trends…
  • Thematic Report
    Oct. 05, 2018

    PricePoint reports identify trends in the pricing of ITO and BPO deals through a comprehensive analysis of key demand-side, supply-side, and macroeconomic factors that impact the pricing. Additionally, the reports include insights into contemporary outsourcing trends…