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  • Provider Compendium
    Nov. 14, 2025

    The growing digital dependence of mid-market enterprises has accelerated their need for comprehensive cybersecurity services that are modular, consumption-based, and easy to integrate. With expanding attack surfaces due to cloud adoption, remote work, and IoT connectivity,…
  • Viewpoint
    Nov. 10, 2025

    The global Business Process Outsourcing (BPO) industry is undergoing a seismic transformation due to the emergence of autonomous, LLM-powered AI agents that are rapidly changing how services are delivered. This report examines how BPO firms must…
  • PEAK Matrix®
    Oct. 03, 2025

    Cybersecurity has become a board-level priority for mid-market enterprises as they accelerate digital adoption. Organizations in the US$1-5 billion revenue range are increasingly moving workloads to cloud and SaaS platforms, deploying IoT devices, and enabling hybrid…
  • Viewpoint
    July 29, 2025

    The telecom industry is at an inflection point, facing rising customer expectations, operational complexities, and intensifying competition. This Viewpoint explores the need for telecom enterprises to embrace comprehensive, AI-driven transformation of their CX strategy through an…
  • LinkedIn Live
    July 24, 2025

    Watch on LinkedIn Global Capability Centers (GCCs) in India rapidly evolved from cost-efficient service hubs to strategic centers of innovation, product development, and digital transformation for global enterprises. As this evolution accelerated, talent development became a…
  • Provider Compendium
    June 30, 2025

    The rise of cloud computing, IoT devices, and IT-OT convergence has significantly expanded the attack surface, making enterprises more vulnerable to advanced cyber threats. Organizations struggle with managing complex security environments, bridging talent shortages, and balancing…
  • State of the Market
    May 30, 2025

    The cybersecurity services market is rapidly evolving as enterprises grapple with an expanding digital threat landscape intensified by AI transformation. With increasing deployment of generative and agentic AI systems, security challenges are no longer limited to…
  • Blog
    March 20, 2025

    Wiz: The story of one of the hottest cyber upstarts   Founded by the team that led Microsoft’s cloud security group, Wiz emerged from stealth mode in the middle of the pandemic in December 2020. From its…
  • March 07, 2025

    Language Translation Products View the Full Report
  • PEAK Matrix®
    Feb. 28, 2025

    Cloud computing, IoT devices, and IT-OT convergence have significantly expanded enterprises' attack surfaces, making them more vulnerable to advanced cyber threats. Organizations struggle with managing complex security environments, bridging talent shortages, and balancing budget constraints while…
  • LinkedIn Live
    Feb. 13, 2025

    Watch On LinkedIn Step into the future in this insightful LinkedIn Live with Everest Group experts Hrishi Raj Agarwalla, Vice President, and Ashish Sehdev, Vice President. Join this virtual session as they decode the market shifts…
  • Feb. 03, 2025

    The nasscom GCC Conclave 2025 nominations period is nearly here! Opening on Feb 4, 2025, the nominations will open for GCC leaders to put their businesses forward for recognition. Supported by Strategic Partner Everest Group, the…
  • Tech Provider Spotlight
    Jan. 31, 2025

    Organizations face several challenges managing multilingual communication within Customer Experience Management (CXM), including high costs, operational inefficiencies, and inconsistent translation quality. These issues often obstruct delivering seamless, culturally relevant, and accurate interactions across diverse customer bases.…
  • Provider Compendium
    Dec. 20, 2024

    European enterprises struggle with distinct cybersecurity challenges due to the region’s diverse cultural, linguistic, and regulatory landscape, demanding tailored solutions from providers. With rising generative AI usage, data security and governance laws, including the AI Act,…
  • Viewpoint
    Dec. 06, 2024

    The Indian Banking, Financial Services, and Insurance (BFSI) sector is rapidly evolving, driven by innovation and regulatory compliance. This viewpoint examines key technology trends reshaping the industry, including AI, cloud computing, blockchain, and automation, which are…
  • Provider Compendium
    Nov. 25, 2024

    Cybersecurity services’ demand in North America has significantly grown, driven by rapid digital transformation, evolving cyber threats, and heightened regulatory scrutiny. The attack surface has expanded as businesses adopt cloud-based infrastructures and remote work models, making…
  • Provider Compendium
    Nov. 21, 2024

    The demand for comprehensive cybersecurity services is increasing worldwide due to hybrid working models, rapid digitalization initiatives expanding the attack surface, evolving regulations, and escalating cyber threats. These factors drive businesses to invest in advanced cybersecurity…
  • Blog
    Nov. 13, 2024

    In today’s fast-evolving customer experience (CX) landscape, data is often referred to as the “new oil”—a critical resource powering innovation and efficiency.  Nowhere is this truer than in contact centers, where data from customer interactions fuels everything…
  • Market Insights™
    Nov. 06, 2024

  • State of the Market
    Oct. 25, 2024

    Conversational AI encompasses advanced technologies, such as intelligent virtual agents, chatbots, voice assistants, and agent assist tools, designed to facilitate human-like interactions between businesses and customers. These solutions leverage natural language processing and machine learning to…

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