All Reports Events Blogs Videos
Showing 48 results
  • Video
    Aug. 20, 2024

    In this video, Everest Group’s sustainability and impact sourcing experts discuss how the expansion of access to higher education in India has become a priority with successes in rural locations. Unfortunately, the same is not the…
  • July 24, 2024

    Automation has evolved from basic tasks to advanced Intelligent Automation (IA), significantly modifying enterprise operations. As enterprises aim to scale their automation capabilities, adopting a Unified Intelligent Automation Platform (UIAP) is vital. Enterprises can use gen…
  • Viewpoint
    June 20, 2024

    Strategic partnership management enables enterprises to collaborate with partners, improving in-house efficiency. Partners identify productivity opportunities, such as transitioning in-house agents to the providers’ care. This approach fosters long-term, mutually beneficial relationships between providers and enterprises…
  • Blog
    May 14, 2024

    Discover the transformative power of impact sourcing firsthand through Everest Group’s sustainability teams’ eye-opening visit to a NextWealth center in rural India.Stepping out of our vehicle after a six–hour trip from our office in Bengaluru, Karnataka,…
  • Viewpoint
    March 22, 2024

    In March 2024, US-headquartered HR solution provider Deel, which started out as an Employer of Record (EOR), announced the acquisition of a prominent Africa-based payroll and HR software and services company, PaySpace. The acquisition holds significant…
  • Webinar
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Thematic Report
    March 07, 2024

    Last year, the outsourcing industry faced a noticeable slowdown in demand. Now, with nudges at a potential recovery in the latter part of 2024, enterprises in the APAC region should proactively prepare for the possibility of…
  • Viewpoint
    Feb. 29, 2024

    The impact of generative AI on the Trust and Safety (T&S) Business Process Services (BPS) space has been significant and transformative. While generative AI can enhance efficiencies in T&S teams for content moderation, the sheer volume…
  • Thematic Report
    Jan. 18, 2024

    Despite generative AI’s decades-long exploration into generating new content, some industry leaders express optimism, while others still navigate the uncharted waters of its potential and grapple with ethical complexities. As enterprises adopt generative AI in innovative…
  • Viewpoint
    Jan. 10, 2024

    Digital platforms use various AI-enabled technologies such as ML and Natural Language Processing (NLP) for content moderation, user authentication, and fraud prevention. However, AI’s potential to address the entire spectrum of safety concerns is yet to…
  • Blog
    Nov. 27, 2023

    Deciding betweenServiceNow’s dedicated and shared instances can be challenging for organizations. By comparing the options against seven key parameters ranging from organizational size and business process complexity to the cost of ownership and customization options, enterprises…
  • Blog
    Sep. 27, 2023

    In the biggest technology transaction of the year so far, Cisco agreed on September 21 to buy cybersecurity firm Splunk for a staggering US$28 billion. With the potential to help organizations integrate their IT operations across…
  • State of the Market
    Sep. 20, 2023

    Enterprises are recognizing the significance of application automation not only to enhance their technology stack but also to stay competitive in today’s market. As these enterprises become technologically mature, they are discovering that application automation can…
  • State of the Market
    Sep. 06, 2023

    Amid reduced enterprise spending and surging content volumes, the Trust and Safety (T&S) services segment is struggling to maintain safety in the online community. Megamergers between key industry players are reshaping the competitive landscape, while there…
  • Provider Compendium
    Aug. 18, 2023

    In today’s market, enterprises are facing intense competition, making it even more challenging to stand out. To enhance their technology stack and maintain competitiveness in the modern business environment, many organizations are investing in application automation.…
  • Viewpoint
    July 17, 2023

    Initially, automation aimed to reduce costs and improve process efficiency. However, automation now focuses on generating business value and helping organizations become lean, resilient, and agile in response to evolving customer expectations, growing competition, and increasing…
  • Market Insights™
    June 15, 2023

  • PEAK Matrix®
    May 24, 2023

    Enterprises face intense competition in today’s market, making it even more challenging to stand out. To enhance their technology stack and maintain competitiveness in the modern business environment, many organizations are investing in application automation. Technically…
  • Market Insights™
    May 12, 2023

  • Viewpoint
    April 28, 2023

    The global gaming industry has evolved from traditional video games and arcade games to online mobile gaming, cloud gaming, and Massively Multiplayer Online Role-playing Games (MMORPG). This shift can be attributed to the increasing proliferation of…

Items per page