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Voice of the Customer June 26, 2025
Cyber Threat Detection and Response (CTDR): Voice of the Customer 2025
With rapid digitization expanding the attack surface, the rise in sophisticated and state-sponsored cyber threats, and intensifying regulatory scrutiny on breach monitoring and reporting, demand for comprehensive Cyber Threat Detection and Response (CTDR) solutions continues to… -
Viewpoint Jan. 20, 2023
Future of Enterprise Quality
Enterprises are increasing their technology investments with a view to redefine their business strategies, talent acquisition models, and customer engagement methodologies, which, in turn, is driving up expectations from the enterprise quality function. This function is… -
Enterprises are increasingly leveraging technology to improve operations, evolve business models, and ultimately enhance stakeholder experience. This technology leverage is changing the very way organizations are operating, and, consequently, expectations from IT are changing significantly as…
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Banks and financial services firms are seeing the emergence of a new consumption model in which financial services providers are expected to manage customer interactions, aggregate services/products from ecosystem players, and offer differentiated experiences across preferred…
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PEAK Matrix® May 30, 2018
Enterprise QA Services PEAK Matrix™ Assessment 2018: Quality Assurance to Brand Assurance: AI Driving the Evolution
The QA landscape has been evolving over the past decade and there is a clear shift from independent testing of applications to a more holistic brand assurance of business processes and outcomes. Even as enterprises adopt… -
Thematic Report May 29, 2018
Leading the Pack: Trends for the Top 200 Engineering Research & Development (ER&D) Enterprises
In today’s world of continuously evolving technology landscape and intensifying competition, Research and Development (R&D) activities are playing an increasingly significant role than ever before for businesses to stay innovative, sustainable, and ready for the challenges… -
Thematic Report July 14, 2017
India Takes the Pole Position in Talent Availability for Automotive Engineering Services
India is one of the world’s largest offshore engineering services delivery locations, both for service providers and Global In-house Centers (GICs). Currently, GICs based in India employ ~230,000 FTEs, engaged in a variety of engineering services.… -
Quality assurance (QA) has been a critical, if underinvested, segment in the enterprise IT landscape. As enterprises increasingly focus on digitalization, the way that QA services are being delivered is also transforming: Digitalization is leading to…
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The concept of automation has been around for long, specifically in context of automating manual tasks in Software Development Life Cycle (SDLC) such as code build and test execution. However, we are now witnessing an increasing…
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Thematic Report May 31, 2017
In Pursuit of Product Excellence: Quality Management in the Engineering Services Industry
Global enterprises are investing in enhancing their Quality Management (QM) efforts in their pursuit to research and engineer products of utmost quality that meet global standards in their field. Superior quality of products act as a… -
Thematic Report May 31, 2017
Identifying the Right Partners for Quality Management in the Engineering Services Industry – Service Provider Landscape
Enterprises are realigning their quality management efforts to meet their business objectives and drive competitive advantage. They are using global sourcing of quality management services as a lever to meet the challenges of high cost, time-to-market,… -
In a competitive environment, where business success often hinges on application success, enterprises have to deliver their products and solutions to the market faster in order to stay competitive and relevant. This requires them to adopt…
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Engineering Services and Research and Development (ER&D) industry is at the cusp of transformation, driven by the evolving customer demand and technology disruptions. Enterprises are increasingly focusing on developing ER&D products that can integrate into the…
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PEAK Matrix® June 07, 2016
Independent Testing Services – Market Trends and PEAK Matrix™ Assessment & Profiles Compendium
As technology is playing a crucial role in not only enabling competitive differentiation but also molding the business model of enterprises, buyers are investing in independently validating their systems and processes. They have realized the potential… -
Introduction With technology playing a critical role in shaping the future of enterprises, buyers are increasingly investing in getting their systems and processes independently validated. In a highly competitive marketplace, service providers are strengthening their capabilities…
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Introduction With businesses becoming digital, enterprises are investing in a comprehensive quality and risk assurance program. In an increasingly competitive market place, service providers are aiming to build wing-to-wing enterprise assurance capabilities and innovate at the…
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