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  • Voice of the Partner
    Dec. 15, 2025

    Global technology ecosystems are rapidly transforming as enterprises increasingly rely on channel partners to deliver integrated, outcome-driven solutions. As technology stacks expand and customer expectations rise, technology providers are reshaping their partner engagement models to drive…
  • Voice of the Customer
    June 26, 2025

    With rapid digitization expanding the attack surface, the rise in sophisticated and state-sponsored cyber threats, and intensifying regulatory scrutiny on breach monitoring and reporting, demand for comprehensive Cyber Threat Detection and Response (CTDR) solutions continues to…
  • Accelerator
    May 19, 2025

    The Service Provider Health Check is a quarterly report assessing leading IT-BP and engineering providers’ financial and operational health. It equips enterprises with key insights for RFP evaluations, contract negotiations, and risk management. In this report,…
  • State of the Market
    Oct. 31, 2019

    About 85% of enterprises believe that IT infrastructure is the bedrock of business transformation initiatives. However, most enterprises believe that their current IT infrastructure services model is not ready to cater to their digital needs. Digital…
  • State of the Market
    July 24, 2018

    About 72% of the enterprises cite IT infrastructure services as a key hurdle in becoming a digital first enterprise. Most enterprises believe their infrastructure services are not moving fast enough to support and drive the future…
  • PEAK Matrix®
    July 19, 2018

    IT infrastructure services automation is one of the top priorities of enterprises and service providers alike. However, most enterprises are yet to derive commensurate benefits from their automation investments and lack a long-term transformational roadmap. As…
  • Thematic Report
    May 29, 2018

    In today’s world of continuously evolving technology landscape and intensifying competition, Research and Development (R&D) activities are playing an increasingly significant role than ever before for businesses to stay innovative, sustainable, and ready for the challenges…
  • Thematic Report
    Feb. 22, 2018

    A large portion of the sourced services market comes back to the planning/negotiating table as contracts keep expiring. Most of these deals had originally been procured via a competitive process involving Request for Proposals (RFPs), capability…
  • State of the Market
    Nov. 27, 2017

    The rapid strides in technology in context of cloud-based delivery models, software-defined infrastructure, automation, containerization, and serverless computing are leading towards a collapsing technology stack, which is set to have a profound impact on the IT…
  • Thematic Report
    July 14, 2017

    India is one of the world’s largest offshore engineering services delivery locations, both for service providers and Global In-house Centers (GICs). Currently, GICs based in India employ ~230,000 FTEs, engaged in a variety of engineering services.…
  • PEAK Matrix®
    May 31, 2017

    In today’s digital age, where “applications are the business,” establishing agile, resilient, and cost-effective IT operations has become critical for enterprises. The need for “business-aligned” IT operations has translated into mainstream adoption of flexible, enterprise-grade IT…
  • Thematic Report
    May 31, 2017

    Global enterprises are investing in enhancing their Quality Management (QM) efforts in their pursuit to research and engineer products of utmost quality that meet global standards in their field. Superior quality of products act as a…
  • Thematic Report
    May 31, 2017

    Enterprises are realigning their quality management efforts to meet their business objectives and drive competitive advantage. They are using global sourcing of quality management services as a lever to meet the challenges of high cost, time-to-market,…
  • PEAK Matrix®
    April 18, 2017

    In today’s digital age, where “applications are the business,” establishing an agile, resilient, and cost-effective IT infrastructure has become critical for enterprises. The need for “business-aligned” IT infrastructure has translated into mainstream adoption of next-generation IT…
  • Thematic Report
    Feb. 23, 2017

    Enterprise dissatisfaction is at an all-time high with respect to traditional issues, such as project management, execution, and pricing, as well as lack of meaningful innovation. Additionally, disruptive factors such as saturation, slowing growth rate, and…
  • Thematic Report
    Nov. 22, 2016

    Engineering Services and Research and Development (ER&D) industry is at the cusp of transformation, driven by the evolving customer demand and technology disruptions. Enterprises are increasingly focusing on developing ER&D products that can integrate into the…
  • State of the Market
    July 26, 2016

    Introduction Infrastructure As Code (IAC) has thrown DevOps a lifeline – it offers a comprehensive approach for automating the end-to-end provisioning and management of IT infrastructure through code, which is built and maintained based on software…
  • State of the Market
    March 30, 2016

    Introduction As cloud adoption becomes mainstream, enterprises are demanding more value and do not consider every cloud deployment to be transformative. This could have a significant impact on cloud service providers who have gained market prominence…
  • Thematic Report
    March 01, 2016

    Introduction Enterprises are beginning to challenge the traditional engagement models and deal constructs as new mechanisms of pricing and consuming services emerge. While larger service providers are investing in expanding their solutions portfolio, they are getting…
  • State of the Market
    March 30, 2015

    Introduction With enterprises increasingly realizing the potential of cloud services in terms of business agility and operational efficiency, it has become an integral part of global services engagements, and its adoption has hit a “steady state”.…

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