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Showing 115 results
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Blog
    Nov. 05, 2025

    In 2006, I visited my first captive center in Bengaluru. At the time, the model was still in its formative years – many multinational organizations were only beginning to explore the potential of setting up their own in-house centers…
  • Briefings
    May 14, 2025

    Everest Group hosted its exclusive launch event for its new Advanced SciTech Service. This program is designed to help you navigate the complex landscape of emerging science and technology, enabling you to integrate cutting-edge innovations effectively…
  • Conference
    Dec. 03, 2024

    Everest Group hosted its exclusive launch event for its new Advanced SciTech Service. This program is designed to help you navigate the complex landscape of emerging science and technology, enabling you to integrate cutting-edge innovations effectively…
  • Conference
    May 30, 2024

    Everest Group attended nasscom GCC Conclave 2024 and returned as a Strategic Partner for the event. During the event, Everest Group hosted the roundtable: Borderless Aspirations and Beyond: GCC Leadership and Organizational Evolution Dynamics. In this…
  • Conference
    April 18, 2024

    Everest Group hosted an invitation-only happy hour event in DFW. The evening was an opportunity to network with industry peers in the DFW area. Clients caught up, exchanged ideas, and made new acquaintances, right here in…
  • Viewpoint
    April 16, 2024

    The life science industry’s focus on driving improved customer experiences has steadily grown. Investments to improve customer experiences rank among the top priorities of life sciences enterprises. These enterprises must align customer engagement strategies with the…
  • Provider Compendium
    Dec. 21, 2023

    In response to the global shift in investment priorities toward personalized Customer Experience (CX) post-pandemic, the life sciences commercial technology space is also redirecting its focus. Adapting to the changing landscape, the industry is increasingly leveraging…
  • Blog
    Oct. 26, 2023

    Everest Group proudly participated in three noteworthy global sustainability events in Manhattan this September: Climate Week NYC, the 78th session of the UN General Assembly (UNGA 78), and the Clinton Global Initiative (CGI) annual meeting. These…
  • LinkedIn Live
    Oct. 19, 2023

    There is an unprecedented transformation occurring in Global Business Services (GBS) / Global Capability Center (GCC) leadership across the industry. The qualities that define the GBS/GCC leadership role and the path to promotion have become increasingly…
  • Provider Compendium
    Oct. 12, 2023

    In the past, the manufacturing industry’s primary focus was on creating standard procedures and managing workers and machines. However, with the advent of Industry 4.0, technology has become more prevalent in many sectors, offering numerous benefits.…
  • Event
    Sep. 18, 2023

    In-Person event CLINTON GLOBAL INITIATIVE | 2023 September 18-19, 2023 Everest Group's Eric Simonson, Managing Partner, and Rita N. Soni, Principal Analyst for Impact Sourcing and Sustainability, will attend the Clinton Global Initiative 2023 meeting on September…
  • PEAK Matrix®
    Aug. 28, 2023

    In the past, the manufacturing industry primarily focused on designing standardized manufacturing procedures and managing labor and mechanical systems. However, the advent of Industry 4.0 has led to the widespread adoption of technology across various sectors,…
  • Event
    July 28, 2023

    Marketing has undergone a substantial transformation brought on by the adoption of digital technologies; however, support service delivery models have not kept up with the pace of change. GBS and GCC organizations can play a pivotal…
  • Event
    June 01, 2023

    EVENT NASSCOM GCC CONCLAVE 2023: UPGRADE YOUR CX-GAME WITH NEW AGE TECH! June 1, 2023 Everest Group's Managing Partner, Eric Simonson, will chair a session titled, Upgrade Your CX Game with New-age Tech!, on June 1. The…
  • LinkedIn Live
    March 29, 2023

    The ideal customer experience has shifted as customers opt for more effortless self-driven digital interactions . To meet this need, organizations must eliminate hurdles within the customer experience, making it seamless, simple, and frictionless. In this…
  • Event
    March 01, 2023

    The ACCA (Association of Chartered Certified Accountants) report released in September 2022, Finance Shared Services to Global Business Services: A Journey Worth Taking? evaluated the relative maturity of Finance Shared Services (FSS) organisations compared to Global Business Services…
  • Event
    Feb. 07, 2023

    Sustainability has moved from the fringes to the center of strategic planning for CEOs worldwide. For this reason, we recently held a survey to learn how organizations are planning for sustainability in 2023 and uncover the…
  • Webinar Deck
    Feb. 07, 2023

    Sustainability has moved from the fringes to the center of strategic planning for CEOs worldwide. For this reason, we recently held a survey to learn how organizations are planning for sustainability in 2023 and uncover the…

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