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  • Viewpoint
    April 21, 2026

    As enterprises enter the next wave of AI-led transformation, agentic AI is emerging as a powerful force, marked by intelligent systems capable of autonomous decision-making and contextual actions. Unlike earlier AI phases focused on content generation…
  • Roundtable
    April 16, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Thursday, May 07, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Roundtable
    March 31, 2026

    Following our GBS Operating Model FutureCast workshop, Everest Group is convening a select group of GBS leaders for an interactive working session on Tuesday, April 14, to pressure test emerging perspectives on reimagining the operating model in the age of agentic AI.  …
  • Innovation Watch
    Dec. 04, 2025

    Agentic AI represents the next leap in enterprise automation, moving beyond predefined rules and static workflows toward systems that can interpret context, make informed decisions, and autonomously execute multi-step actions. These agents can coordinate across processes,…
  • Blog
    Nov. 05, 2025

    In 2006, I visited my first captive center in Bengaluru. At the time, the model was still in its formative years – many multinational organizations were only beginning to explore the potential of setting up their own in-house centers…
  • State of the Market
    July 21, 2025

    Automation is no longer just about driving efficiency; it now encompasses autonomy, adaptability, and intelligent decision-making. As organizations accelerate their shift toward digital-first business models, Intelligent Process Automation (IPA) has become a key operational transformation driver.…
  • Provider Compendium
    May 29, 2025

    Businesses must adapt to the evolving digital landscape to remain competitive and resilient. As manual operations continue to present scalability and accuracy challenges, organizations are increasingly shifting toward digital, automated, and intelligent processes. Intelligent Automation (IA)…
  • Tech Launch Perspective
    May 26, 2025

    Agentic AI is reshaping how enterprises approach AI adoption by enabling intelligent, autonomous, interoperable, and proactive systems. It bridges the gap between systems and humans, enabling organizations to deliver highly personalized, emotionally intelligent, and contextually aware…
  • Briefings
    May 14, 2025

    Everest Group hosted its exclusive launch event for its new Advanced SciTech Service. This program is designed to help you navigate the complex landscape of emerging science and technology, enabling you to integrate cutting-edge innovations effectively…
  • Viewpoint
    April 24, 2025

    As enterprises seek to navigate complex and dynamic business environments, agentic automation is emerging as a powerful transformation of traditional Intelligent Automation (IA). By combining structured automation with AI-powered decision-making, agentic automation enables systems to sense,…
  • PEAK Matrix®
    April 03, 2025

    To stay competitive, companies are transitioning to a digital-first business model. Manual processes present numerous challenges, prompting enterprises to seek superior alternatives in digital, automated, and intelligent business practices. Intelligent Automation (IA) boosts productivity and streamlines…
  • Viewpoint
    March 03, 2025

    Enterprises are navigating a complex business environment, with a strong emphasis on resilience, agility, and cost optimization. Traditional automation has enhanced efficiency by streamlining processes and cutting costs. However, its limitations, such as its reliance on…
  • Viewpoint
    Jan. 03, 2025

    In a rapidly evolving landscape of technology advances and shifting market demands, Conversational AI (CAI) drives business transformation. With a focus on internal innovation as a precursor to external success, this report highlights how CAI enhances…
  • Conference
    Dec. 03, 2024

    Everest Group hosted its exclusive launch event for its new Advanced SciTech Service. This program is designed to help you navigate the complex landscape of emerging science and technology, enabling you to integrate cutting-edge innovations effectively…
  • Blog
    Nov. 25, 2024

    In the rapidly evolving world of automation, new concepts and buzzwords frequently spark excitement, anticipation, and sometimes confusion.One such concept currently captivating the automation community is agentic AI. Many view agentic AI as the next transformative…
  • Market Insights™
    Oct. 16, 2024

  • Market Insights™
    Oct. 16, 2024

  • Innovation Watch
    Sep. 12, 2024

    Organizations are increasingly relying on automation to boost efficiency and gain a competitive edge. Once limited to simple and repetitive tasks, automation has evolved to handle complex operations. Generative AI has been a game changer in…
  • Market Insights™
    Aug. 12, 2024

  • Market Insights™
    Aug. 12, 2024

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