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  • LinkedIn Live
    Nov. 19, 2025

    In an evolving landscape where analyst relations (AR) shape market perception and business success, leaders continued to look for proven tactics embraced by experienced AR professionals. Everest Group’s Katrina Menzigian, along with industry experts from other…
  • Tech Launch Perspective
    Aug. 13, 2025

    Snowflake is rapidly evolving into a unified platform that integrates analytics, AI, governance, and performance capabilities. Its latest product enhancements aim to streamline AI adoption, enhance data accessibility, and align with enterprise priorities around productivity, automation,…
  • June 11, 2025

    The emergence of the RAAI Officer  As artificial intelligence (AI) becomes a critical force in modern business, the need for ethics, transparency, and accountability in AI systems has never been greater. Organizations are now recognizing AI…
  • Viewpoint
    May 30, 2025

    Enterprises are significantly investing in data and AI, yet many are struggling to achieve meaningful returns. The underlying issue in most cases is a weak or fragmented data foundation. Addressing this challenge requires first understanding what…
  • Viewpoint
    Jan. 31, 2025

    In the AI and generative AI era, data has evolved from a byproduct of business processes to a strategic asset driving innovation and decision-making. Despite its importance, enterprises face significant challenges in effectively managing and utilizing…
  • Provider Snapshot
    Dec. 13, 2022

    The global services market is highly dynamic and evolving rapidly, as reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market positions and refining their growth strategies. As…
  • Thematic Report
    Aug. 07, 2020

    In the last few years, many mature Global Business Services (GBS) centers have scaled up the adoption of traditional Robotic Process Automation (RPA) solutions and are shifting their focus toward Intelligent Automation (IA) solutions, such as…
  • Blog
    April 15, 2020

    Automation CoEs in Global Business Services (GBS) centers or Shared Services Centers (SSCs) have evolved over time. Mature GBS adopters of automation have made conscious decisions around the structure and governance CoEs, evolving to extract maximum…
  • Blog
    Dec. 05, 2019

    Over the past few years, automation has become an integral part of Shared Services Centers’ (SSCs) growth and evolution. Whether large or small, whether onshore, nearshore, or offshore, SSCs – what we refer to as Global…
  • Thematic Report
    Nov. 08, 2019

    In the past 12-18 months, several GICs have steadily scaled up automation adoption and have started emerging as key strategic entities for enterprises. In fact, many GICs today house the global automation Center of Excellence (CoE),…
  • Location Spotlight
    Oct. 11, 2019

    Everest Group’s Location Spotlight reports provide a crisp, insightful assessment of established and emerging/next-wave global services delivery locations by country and city. The reports help global sourcing practitioners or location strategy professionals stay ahead of competition…
  • Accelerator
    Oct. 07, 2019

    This report is available only to GICs & Shared Services members. For information on membership, please contact us A utility is a form of delivery model wherein common, centralized teams are responsible for handling certain functions…