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Who We Serve
IT Leaders
Our deep research and insight focuses on today's pivotal IT topics of cost, sourcing, talent, and productivity.
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With deep, earned knowledge, we help service providers make vital decisions about services, pricing, and locations in a constantly changing environment.
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We offer research insights about the impact of cloud, digital, and automation to help you capture more value from information technology services.
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Informed by deep knowledge of all major functions in engineering services, we help you understand challenges and uncover opportunities.
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Our fact-based analysis of providers, relationships, locations, best practices, and next-gen technologies enables solid sourcing decision-making.
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We help you define and realize success in digital transformation by thinking of it not as a series of technology implementations but rather as a series of journeys.
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Regardless of where you are in your maturity curve, we help you address systemic challenges while accelerating and optimizing your talent and location strategies.
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Sourcing
Nearly three decades spent shaping sourcing best practice lends us a nuanced yet disruptive perspective about what’s possible today.
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Nearly three decades spent shaping sourcing best practice lends us a nuanced yet disruptive perspective about what’s possible today.
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April 28, 2021
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Industries
Banking & Financial Services
Insurance
Healthcare Payers
Healthcare Providers
Life Sciences
Other Industries
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What We Offer
Custom Decision Support
Benchmarking
Locations
Market Assessments
Peer Intelligence
Pricing & Contracting
Provider Capabilities
Talent
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Memberships
For Enterprises
Outsourcing Excellence Membership
GBS / Shared Services Membership
IT & Digital Transformation Membership
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For Service Providers
For All Others
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Published Research
Our Approach
PEAK Matrix®
Pinnacle Model®
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Consulting
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All Capabilities & Offerings
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Our Expertise
Business Process Services
Customer Experience Management (CXM)
Finance & Accounting
Human Resources
Procurement & Supply Chain
Industry-Specific Processes
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Information Technology Services
Application Services
Cloud & Infrastructure
Digital Services
Industry-Specific Technology Services
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Engineering Services
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Sourcing Expertise
Outsourcing
GBS / Shared Services / GICs
Impact Sourcing
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Digital & Next Gen Expertise
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Talent & Locations Expertise
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Our Thinking
Automation & AI
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COVID-19
COVID-19 Resources
COVID-19 Dynamic Tracker
COVID-19 Reports
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Sourcing
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Blog
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Market Insights™
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Quick Polls
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Events
Webinars and Virtual Roundtables
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Conferences
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About Us
What Makes Us Tick
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Corporate Leadership Team
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Partnerships & Affiliations
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In the News
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Press Releases
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