What CIOs Need to Know About RPA in IT Operations | In the News

The past year saw a bump in robotic process automation adoption, but figures also revealed that RPA’s use isn’t equally distributed across the enterprise.

“IT operations constitute a very small portion — about 4% — of the RPA market, and major use cases are primarily in the IT service desk,” said Amardeep Modi, a practice director with the management consulting and research firm Everest Group.

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