Explore Our Twelve Days of Insights | Findings from Our 2022 Key Issues Study
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We help you define and realize success in digital transformation by thinking of it not as a series of technology implementations but rather as a series of journeys.
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Nearly three decades spent shaping sourcing best practice lends us a nuanced yet disruptive perspective about what’s possible today.
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Buyer Satisfaction with Intelligent Virtual Agents | Market Insights™
October 7, 2020
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Intelligent Virtual Agents
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Intelligent Virtual Agents
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Who We Serve
IT Leaders
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Service Providers
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Global Business Services / Shared Services Leaders
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Sourcing and Vendor Management Leaders
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Industries
Banking & Financial Services
Insurance
Healthcare Payers
Healthcare Providers
Life Sciences
Other Industries
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What We Offer
Custom Decision Support
Benchmarking
Locations
Market Assessments
Peer Intelligence
Pricing & Contracting
Provider Capabilities
Talent
Back
Memberships
For Enterprises
Outsourcing Excellence Membership
GBS / Shared Services Membership
IT & Digital Transformation Membership
Back
For Service Providers
For All Others
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Published Research
Our Approach
PEAK Matrix®: Best-in-Class Solutions, Top Locations, and Top Service Providers
Pinnacle Model®
Back
Consulting
Back
All Capabilities & Offerings
Back
Back
Our Expertise
Business Process Services
Customer Experience Management
Finance & Accounting
Human Resources
Procurement & Supply Chain
Industry-Specific Processes
Back
Information Technology Services
Application Services
Cloud & Infrastructure
Digital Services
Industry-Specific Technology Services
Back
Engineering Services
Back
Sourcing Expertise
Outsourcing
GBS / Shared Services / GICs
Impact Sourcing
Back
Digital & Next Gen Expertise
Back
Talent & Locations Expertise
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Back
Our Thinking
Automation & AI
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COVID-19
COVID-19 Resources
COVID-19 Dynamic Tracker
COVID-19 Reports
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Sourcing
Back
Blog
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Market Insights™
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Quick Polls
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Back
Events
Webinars and Virtual Roundtables
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Conferences
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Back
About Us
What Makes Us Tick
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Leadership
Research Leadership Team
Corporate Leadership Team
Back
Partnerships & Affiliations
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In the News
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Press Releases
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Careers
Industry Analyst Careers
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Corporate Careers
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Current Openings
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Contact Us
COVID-19
COVID-19 Resource Center
COVID-19 Dynamic Tracker
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Recent Reports
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