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Who We Serve
IT Leaders
Our deep research and insight focuses on today's pivotal IT topics of cost, sourcing, talent, and productivity.
Service Providers
With deep, earned knowledge, we help service providers make vital decisions about services, pricing, and locations in a constantly changing environment.
Global Business Services / Shared Services Leaders
We help global business services (GBS) / shared services organizations unlock value for their organizations
Sourcing and Vendor Management Leaders
Our insights and analysis help you consistently get the results you want from your contracts and provider relationships.
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For Enterprises
Outsourcing Excellence Membership
GBS / Shared Services Membership
IT & Digital Transformation Membership
For Service Providers
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Published Research
Fact-based analysis and expertise to inform your thinking and help you accomplish business performance breakthroughs.
Our Approach
PEAK Matrix®
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Business Process Services
Covering all major functions in BPS and BPO, we offer a unique depth and breadth of analysis.
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Industry-Specific Processes
Information Technology Services
We offer research insights about the impact of cloud, digital, and automation to help you capture more value from information technology services.
Application Services
Cloud & Infrastructure
Digital Services
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Engineering Services
Informed by deep knowledge of all major functions in engineering services, we help you understand challenges and uncover opportunities.
Sourcing Expertise
Our fact-based analysis of providers, relationships, locations, best practices, and next-gen technologies enables solid sourcing decision-making.
Outsourcing
GBS / Shared Services / GICs
Impact Sourcing
Digital & Next Gen Expertise
We help you define and realize success in digital transformation by thinking of it not as a series of technology implementations but rather as a series of journeys.
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Talent & Locations Expertise
Regardless of where you are in your maturity curve, we help you address systemic challenges while accelerating and optimizing your talent and location strategies.
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Our Thinking
Automation & AI
Thought leadership that boldly contemplates the rewards and risks of leaning on automation, AI, and machine learning to turbo charge productivity and competitive position.
COVID-19
COVID-19 Resources
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COVID-19 Reports
Sourcing
Nearly three decades spent shaping sourcing best practice lends us a nuanced yet disruptive perspective about what’s possible today.
Blog
Nearly three decades spent shaping sourcing best practice lends us a nuanced yet disruptive perspective about what’s possible today.
Market Insights™
Intelligence from across the full spectrum of our research in concise, easily accessible infographics.
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Participate in and use the findings of our quick polls on today's hot issues to fine-tune your journey’s next step.
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Our analysts bring their energy and bold thinking into the community, onto the stage, behind the microphone, onto the panel.
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If you crave an environment where you will do your best work, inspire your clients and be inspired by your coworkers, we'd love to connect with you.
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If you crave an environment where you will do your best work, inspire your clients and be inspired by your coworkers, we'd love to connect with you.
Current Openings
If you crave an environment where you will do your best work, inspire your clients and be inspired by your coworkers, we'd love to connect with you.
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Market Insights™
5 Steps to Intelligent Document Processing |
December 13, 2019
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Who We Serve
IT Leaders
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Service Providers
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Global Business Services / Shared Services Leaders
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Sourcing and Vendor Management Leaders
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Industries
Banking & Financial Services
Insurance
Healthcare Payers
Healthcare Providers
Life Sciences
Other Industries
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What We Offer
Custom Decision Support
Benchmarking
Locations
Market Assessments
Peer Intelligence
Pricing & Contracting
Provider Capabilities
Talent
Back
Memberships
For Enterprises
Outsourcing Excellence Membership
GBS / Shared Services Membership
IT & Digital Transformation Membership
Back
For Service Providers
For All Others
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Published Research
Our Approach
PEAK Matrix®
Pinnacle Model®
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Consulting
Back
All Capabilities & Offerings
Back
Back
Our Expertise
Business Process Services
Customer Experience Management (CXM)
Finance & Accounting
Human Resources
Procurement & Supply Chain
Industry-Specific Processes
Back
Information Technology Services
Application Services
Cloud & Infrastructure
Digital Services
Industry-Specific Technology Services
Back
Engineering Services
Back
Sourcing Expertise
Outsourcing
GBS / Shared Services / GICs
Impact Sourcing
Back
Digital & Next Gen Expertise
Back
Talent & Locations Expertise
Back
Back
Our Thinking
Automation & AI
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COVID-19
COVID-19 Resources
COVID-19 Dynamic Tracker
COVID-19 Reports
Back
Sourcing
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Blog
Back
Market Insights™
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Quick Polls
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Back
Events
Webinars and Virtual Roundtables
Back
Conferences
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Back
About Us
What Makes Us Tick
Back
Leadership
Research Leadership Team
Corporate Leadership Team
Back
Partnerships & Affiliations
Back
In the News
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Press Releases
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Back
Careers
Industry Analyst Careers
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Corporate Careers
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Current Openings
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Contact Us
COVID-19
COVID-19 Resource Center
COVID-19 Dynamic Tracker
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Recent Reports
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