Why the old way of buying services won’t work for AI

In my last blog, I talked about how the real unlock of AI doesn’t come from simply deploying technology. It comes when you change your operating model, and that shift is never easy. But it’s also where the real transformation begins.

We now know it’s not just about putting technology in place. It’s not just retraining people. It’s a rethinking of how the processes inside the function you’re trying to transform actually work, how they connect to other processes, how they show up for customers, and how they impact stakeholders. That’s not a tweak; that’s a radical shift. And those shifts are necessary if we want to unlock both the productivity and the additional value AI makes possible.