- Mobility Services in Global Insurance – Service Provider Landscape with PEAK Matrix™ Assessment 2015: Mobile Ready to “Mobile First” | Market Insights™
- Steady Decline in Incremental Outsourcing Demand Indicates a Shift in Global Services | Market Insights™
- GIC Digital Adoption Maturity Curve | Market Insights™
- Insurance ITO Investments: Social Media | Market Insights™
- Insurance AO Buyers’ Priorities & Key Investments | Market Insights™
- Multi-Channel Solutions – Defining the New Age Contact Centers | Sherpas in Blue Shirts
- Digital Investment Priorities in North American Enterprises | Market Insights™
- Digital Adoption: A Definitional Framework | Market Insights™
- Why Are Organizations Leaning on Contact Center Outsourcing Providers to Tackle Their Social Media Analytics Challenges? | Sherpas in Blue Shirts
- What’s Holding Back Organizations from Deploying Social Media Analytics in Their Contact Centers? | Sherpas in Blue Shirts
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About Us
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We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
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- Who We Serve
-
How We Help
-
Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.
- Memberships
- Tools
- Projects
-
-
Insights
-
Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.
- Featured Insights
-
-
Events
-
Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.
- Conferences
-
-
About Us
-
We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
-