- The Generative AI Revolution: Transforming Customer Experience Management
- ChatGPT – Can BFSI Benefit from an Intelligent Conversation Friend in the Long Term?
- Customer Experience Management (CXM) Outsourcing Spiked 12-14% in 2021 as Enterprises Doubled Down on Delivering Digital Experiences to Customers—Everest Group
- How a Robust CXM Outsourcing Strategy Can Help Enterprises Navigate the Economic Downturn
- How the Russia-Ukraine Crisis Can Impact Customer Experience Management Services and Alternative Locations to Consider for CXM Outsourcing
- Customer Experience is a Top Business Priority for Life Sciences Enterprises | Market Insights™
- Contact Center-as-a-Service: When It Makes Sense | Market Insights™
- Health Plans are Shifting from CRM to CXM Platforms | Market Insights™
- CXM Market’s Dream Run – What’s Driving It and Will It Last?
- Sitel Group’s Acquisition of SYKES Makes a Big Statement – What Does It Mean for the CXM Industry?
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- Who We Serve
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How We Help
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Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.
- Memberships
- Tools
- Projects
-
-
Insights
-
Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.
- Featured Insights
-
-
Events
-
Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.
- Conferences
-
-
About Us
-
We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
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