- Strategic Role of Technical Support in Driving SaaS Adoption
- The Evolution of the Technical Support Engineer Job Role
- Majorel and Sitel Group® Merger Would Create a CXM Behemoth – Deal Continues Unabated M&A Activity in the Customer Experience Management Industry
- Konecta-Comdata Merger Creates a Business Process Outsourcing (BPO) Giant – What Does it Mean for the CXM Market?
- How the Russia-Ukraine Crisis Can Impact Customer Experience Management Services and Alternative Locations to Consider for CXM Outsourcing
- Customer Experience Management (CXM) in Brazil: Top 15 Providers 2022 | Market Insights™
- Two Success Factors For Platforms To Improve Customer And Employee Experience
- Decoding the Organization DNA: How to Prevent Application Modernization Failure
- How to Deliver Exceptional Customer Experiences
- Why HealthEdge’s Acquisition of Wellframe Looks Favorable for Member Experience
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About Us
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We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
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- Who We Serve
-
How We Help
-
Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.
- Memberships
- Tools
- Projects
-
-
Insights
-
Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.
- Featured Insights
-
-
Events
-
Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.
- Conferences
-
-
About Us
-
We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
-