- Contact Center Outsourcing (CCO) Average ACV Doubles in 2013 | Market Insights™
- Vicious Cycle: Attrition Cost Per Lost CSR Rises as Overall Attrition Increases | Market Insights™
- Contact Center Attrition’s Significant Impact in Revenue | Market Insights™
- EMEA and APAC Emerging CCO Markets | Market Insights™
- Contact Center Outsourcing: Pump Up the Value | Market Insights™
- Convergys to Acquire Stream – Can Leading CCO Providers Get the Mix Right Between Scale and Value? | Sherpas in Blue Shirts
- Work-at-home Staff: the Feather in Cloud Contact Centers’ Cap | Gaining Altitude in the Cloud
- Call Centers in the Cloud: Offering Savings and New Operating Models | Gaining Altitude in the Cloud
- How Cloud is Transforming the Call Center | Gaining Altitude in the Cloud
- The Changing Delivery Location Landscape of the UK Contact Center Market | Sherpas in Blue Shirts
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About Us
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We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
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- Who We Serve
-
How We Help
-
Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.
- Memberships
- Tools
- Projects
-
-
Insights
-
Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.
- Featured Insights
-
-
Events
-
Discover the latest trends our analysts are covering with live and virtual events packed with practical insights.
- Conferences
-
-
About Us
-
We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
-