Who We Serve
We strengthen bold leaders – from the world’s largest companies to ambitious disruptors – helping them outpace the competition and shape the future.
What We Offer
Our memberships, custom support, and in-depth published research equip you with the reliable information you need to make data-led decisions with measurable success.
Our Expertise
We blend deep industry expertise with leading-edge research driving growth, innovation, and resilience. With Everest Group, data meets strategy, and vision turns into measurable impact.
Insights
Our wealth of resources inspires ideas and new ways of thinking with real-world solutions and the latest trends that drive your business forward.
Company
We’re committed to helping you get it right. Through trusted expertise, rigorous research, and practical insights, we enable businesses to make confident decisions.
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Key Action Items Contact Center Providers Should Take to Optimize Their Operating Model in a Digital World | Sherpas in Blue Shirts
Why Outsourced Call Center Roles are Coming Back Onshore | In the News
The Benefits of Automation in CCO | Market Insights™
CCO and the Rise of Onshore Delivery | Market Insights™
Digital Initiatives Changing CCO Fundamentals | Market Insights™
Why the CCO Market Continues to Grow, but at a Slower Pace | Market Insights™
What’s Driving All the Consolidation in the Contact Center Outsourcing Market? | Sherpas in Blue Shirts
Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2015 | Market Insights™
Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2016 | Market Insights™
Typical Price Variation: LPO, CCO, and FAO Services | Market Insights™
