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  • Viewpoint
    Dec. 06, 2020

    For several decades, Vendor Management Systems (VMSs) have been the core technology to procure and manage staffing services. In recent years, VMSs have not only enhanced the core technology’s features and functionalities, but also expanded the scope…
  • PEAK Matrix®
    Oct. 20, 2020

    COVID-19 has had a profound impact on enterprises, service providers, and their employees. Enterprises have struggled to maintain operational vitality and are seeking efficiency, optimization, and avenues for business growth. Automation has become a key optimization…
  • PEAK Matrix®
    Sep. 22, 2020

    Data and Analytics (D&A) capabilities across the value chain – ranging from storage, computation, and insight generation – have made a big leap forward in recent years. Digital native organizations are capitalizing on these technology advancements…
  • Provider Compendium
    Oct. 27, 2020

    The ecosystem of Data and Analytics (D&A) players has showcased the efficacy of evidence-based decision-making over traditional gut-based and thumb rule-based approaches. Consequently, the debate today has shifted to the RoI of D&A investments and scalability…
  • Provider Compendium
    Aug. 21, 2020

    The Digital Adoption Platform (DAP) – Technology Vendor Profile Compendium is a companion to Everest Group’s recently published Digital Adoption Platform (DAP) Products PEAK Matrix® Assessment with Technology Vendor Landscape 2020 report. The compendium provides comprehensive…
  • PEAK Matrix®
    July 20, 2020

    The Digital Adoption Platform (DAP) market is growing at a significant rate, as an increasing number of enterprises realize the urgency to reap the benefits from their digital initiatives. Currently, enterprises face various challenges, such as…
  • Thematic Report
    Oct. 12, 2020

    Enterprises are embracing cloud services from diverse vendors to get best-in-class services, mitigate risks, and avoid vendor lock-in. This poses a challenge, as every cloud platform is based on its unique, customized architecture, which is not…
  • Provider Compendium
    Nov. 13, 2020

    COVID-19 has had a significant impact on enterprises, service providers, and their employees. Enterprises have struggled to maintain operational vitality and are seeking efficiency, optimization, and avenues for business growth. Automation has become a key optimization…
  • Thematic Report
    March 12, 2020

    Every year, a large proportion of the sourced services market returns to the planning/negotiating table with the expiry of contracts. Most of these deals have been originally procured via a competitive process involving Request for Proposals…
  • Viewpoint
    Nov. 29, 2019

    The increasing sophistication of enterprise digital journeys has led to a shift in organizations’ expectations from cloud. Enterprises are now focusing on achieving comprehensive business value, rather than cost efficiencies, through cloud adoption. Along with public…
  • Viewpoint
    Feb. 06, 2020

    Enterprises are increasingly adopting the digital route to improve their operations and business models to provide better customer service and employee experience. As a result, organizations are implementing various types of enterprise software – including Salesforce…
  • State of the Market
    Oct. 31, 2019

    About 85% of enterprises believe that IT infrastructure is the bedrock of business transformation initiatives. However, most enterprises believe that their current IT infrastructure services model is not ready to cater to their digital needs. Digital…
  • State of the Market
    Dec. 20, 2019

    Data & Analytics (D&A) capabilities across the value chain, ranging from storage, governance, computation, and insight generation, have made a leap forward in the recent years. The D&A market is entering the third generation in its…
  • PEAK Matrix®
    Dec. 11, 2019

    Enterprises are increasingly leveraging cloud services in their pursuit of a digital business model, as they seek to align the cloud value proposition with business goals. While early adopters sought efficiency, cloud adoption today is driven…
  • PEAK Matrix®
    June 28, 2019

    The Banking and Financial Services (BFS) firms are grappling with industry headwinds related to evolving customer expectations, rising regulations and compliance needs, emerging threat of challenger banks and FinTechs, and increasing margin pressures. This has exacerbated…
  • PEAK Matrix®
    Aug. 30, 2019

    Data and analytics (D&A) capabilities across the value chain, ranging from storage, computation, and insight generation, have made a leap forward in recent years. Digital native organizations are capitalizing on these technology advancements in a big…
  • Thematic Report
    Jan. 31, 2019

    Every year a large portion of the sourced services market comes back to the planning/negotiating table, as contracts keep expiring. Most of these deals had originally been procured via a competitive process involving Request for Proposals…
  • PEAK Matrix®
    Nov. 20, 2018

    With cloud becoming the bedrock of digital businesses, “cloud native” promises to be the default operating model for future enterprises and is garnering significant enterprise interest. However, the cloud-native concept has somewhat been misunderstood and under-positioned…
  • PEAK Matrix®
    July 19, 2018

    IT infrastructure services automation is one of the top priorities of enterprises and service providers alike. However, most enterprises are yet to derive commensurate benefits from their automation investments and lack a long-term transformational roadmap. As…
  • State of the Market
    July 24, 2018

    About 72% of the enterprises cite IT infrastructure services as a key hurdle in becoming a digital first enterprise. Most enterprises believe their infrastructure services are not moving fast enough to support and drive the future…

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