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  • PEAK Matrix®
    Dec. 17, 2019

    The MPHRO service provider landscape is dominated by five providers − Accenture, ADP, Alight Solutions, NGA HR, and TCS – in terms of market impact and vision & capability. Having said that, Leaders on the MPHRO…
  • Thematic Report
    March 31, 2021

    Every year, the expiry of contracts brings a large proportion of the sourced services market back to the planning/negotiating table. Most of these deals have been originally procured via competitive processes involving Request for Proposals (RFPs),…
  • Thematic Report
    Dec. 01, 2020

    The COVID-19 crisis has led to a marked shift in how work is carried out. As the coronavirus pandemic spread globally in early 2020 and governments ordered nationwide shutdowns, companies swiftly began to move their employees…
  • State of the Market
    Oct. 22, 2020

    Enterprises face various challenges in generating sufficient RoI from their technology investments due to difficulty in onboarding/training users, poor adoption rates, and sub-par user experience. Digital Adoption Platforms (DAPs) can successfully address this gap, drive up…
  • Thematic Report
    Nov. 25, 2020

    Evolving into a digital-first business is becoming increasingly important for organizations to remain resilient and competitive. As enterprises move ahead on this journey, they face multiple challenges – in terms of adoption, communication, and support –…
  • Provider Compendium
    Aug. 18, 2020

    The Learning Services Provider Profile Compendium is a companion to Everest Group’s latest study, the Learning Services Provider Landscape with PEAK Matrix® Assessment, which assesses 18 major learning services providers. This report provides comprehensive service provider…
  • PEAK Matrix®
    June 30, 2020

    The growing demand for upskilling and reskilling employees and the challenges of catering to a diverse workforce have increased the complexity of executing learning activities in-house. Enterprises are thus increasingly looking to outsource their learning activities…
  • PEAK Matrix®
    Oct. 20, 2020

    COVID-19 has had a profound impact on enterprises, service providers, and their employees. Enterprises have struggled to maintain operational vitality and are seeking efficiency, optimization, and avenues for business growth. Automation has become a key optimization…
  • Provider Compendium
    Aug. 21, 2020

    The Digital Adoption Platform (DAP) – Technology Vendor Profile Compendium is a companion to Everest Group’s recently published Digital Adoption Platform (DAP) Products PEAK Matrix® Assessment with Technology Vendor Landscape 2020 report. The compendium provides comprehensive…
  • PEAK Matrix®
    July 20, 2020

    The Digital Adoption Platform (DAP) market is growing at a significant rate, as an increasing number of enterprises realize the urgency to reap the benefits from their digital initiatives. Currently, enterprises face various challenges, such as…
  • Thematic Report
    Oct. 12, 2020

    Enterprises are embracing cloud services from diverse vendors to get best-in-class services, mitigate risks, and avoid vendor lock-in. This poses a challenge, as every cloud platform is based on its unique, customized architecture, which is not…
  • Provider Compendium
    Jan. 10, 2019

    The Multi-Process Human Resources Outsourcing (MPHRO) Service Provider Profile Compendium is a companion to Everest Group’s latest study, Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2019. This report provides comprehensive…
  • Provider Compendium
    Nov. 13, 2020

    COVID-19 has had a significant impact on enterprises, service providers, and their employees. Enterprises have struggled to maintain operational vitality and are seeking efficiency, optimization, and avenues for business growth. Automation has become a key optimization…
  • State of the Market
    Jan. 18, 2019

    The global Multi-Process Human Resource Outsourcing (MPHRO) market has been able to consistently maintain an upward growth trajectory, witnessing a CAGR of 6-8% and is expected to cross US$5 billion by 2020. The growth is backed…
  • Thematic Report
    March 12, 2020

    Every year, a large proportion of the sourced services market returns to the planning/negotiating table with the expiry of contracts. Most of these deals have been originally procured via a competitive process involving Request for Proposals…
  • PEAK Matrix®
    Jan. 08, 2019

    The MPHRO service provider landscape is dominated by five providers − Accenture, ADP, Alight Solutions, IBM, and NGA HR – in terms of market impact and vision & capability. However, there is stiff competition from other…
  • Webinar Deck
    April 30, 2020

    On April 30, Everest Group moderated a webinar titled, "Webinar Deck: Corporate Resilience: Practical Approaches and New Management Mindsets." Executive leaders across the global business community have quickly addressed the immediate needs of their organizations related…
  • Viewpoint
    Dec. 20, 2019

    The HR function is facing a wave of transformation. A new generation with strikingly new preferences is making its presence felt and digital technologies are driving disruption and changing the way organizations engage with their talent. The…
  • Viewpoint
    Nov. 29, 2019

    The increasing sophistication of enterprise digital journeys has led to a shift in organizations’ expectations from cloud. Enterprises are now focusing on achieving comprehensive business value, rather than cost efficiencies, through cloud adoption. Along with public…
  • Viewpoint
    Feb. 06, 2020

    Enterprises are increasingly adopting the digital route to improve their operations and business models to provide better customer service and employee experience. As a result, organizations are implementing various types of enterprise software – including Salesforce…

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