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  • Tech Launch Perspective
    Dec. 30, 2025

    AWS’ announcements at AWS re:Invent 2025 underscore its continued focus on embedding security capabilities more deeply into cloud-native and developer-centric workflows. The introduction of the AWS Security Agent reflects AWS’ intent to shift security left by…
  • Executive Briefs
    April 30, 2026

    The Service Provider Health Check – BPS is a quarterly report assessing leading BPS providers’ financial and operational health. It equips enterprises with key insights for Request for Proposal (RFP) evaluations, contract negotiations, and risk management.…
  • Tech Launch Perspective
    April 29, 2026

    Enterprises are accelerating investments in generative AI, with a growing focus on customizing models using proprietary data to drive differentiated business outcomes. In this context, AWS is expanding its AI portfolio to provide a comprehensive stack…
  • Tech Launch Perspective
    Feb. 02, 2026

    Amazon Web Services (AWS) announced a set of new features for Amazon Bedrock AgentCore at the AWS re:Invent 2025 event in Las Vegas, Nevada. These updates are designed to strengthen AWS’ agentic AI capabilities by enabling…
  • PEAK Matrix®
    Sep. 30, 2025

    Global Capability Centers (GCCs) are rapidly evolving from cost-focused delivery hubs into strategic business transformation enablers. They now drive enterprise-wide innovation, enhance customer and employee experiences, and deliver measurable business impact. Key trends shaping this evolution…
  • PEAK Matrix®
    Aug. 21, 2024

    The Customer Experience Management (CXM) market in the Americas experienced moderate growth due to a stable economy, especially in the US. This favorable climate encouraged substantial investments from regional providers. Businesses are accelerating their digital transformation…
  • Tech Launch Perspective
    April 17, 2026

    Healthcare providers are increasingly adopting AI-driven solutions to address administrative inefficiencies, workforce shortages, and rising expectations for seamless patient experiences. This report explores how agentic AI is reshaping patient engagement and point-of-care workflows through automation, conversational…
  • Innovation Watch
    June 12, 2025

    Generative AI is fundamentally shifting how software is developed and maintained. What began as discrete copilots for code suggestions has evolved into a more mature and integrated layer of AI-powered software engineering. Generative AI is now…
  • Executive Briefs
    Dec. 10, 2025

    The Service Provider Health Check – BPS is a quarterly report assessing leading BPS providers’ financial and operational health. It equips enterprises with key insights for RFP evaluations, contract negotiations, and risk management. In this report,…
  • Voice of the Partner
    Dec. 15, 2025

    Global technology ecosystems are rapidly transforming as enterprises increasingly rely on channel partners to deliver integrated, outcome-driven solutions. As technology stacks expand and customer expectations rise, technology providers are reshaping their partner engagement models to drive…
  • FEATURED
    PEAK Matrix®
    April 30, 2026

    Enterprises are redefining their automation strategies as Agentic Process Automation (APA) evolves from traditional rule-based automation to AI-enabled, agentic, and outcome-driven transformation. This shift reflects a move from standalone automation initiatives to integrated programs that combine…
  • PEAK Matrix®
    Sep. 17, 2024

    As Global In-house Centers (GICs) gain prominence worldwide, enterprises are increasingly leveraging providers to optimize their in-house delivery capabilities. This focus has become even more critical in today’s challenging economic environment, where enterprises face significant pressures…
  • Thematic Report
    Sep. 23, 2025

    The consulting services market is entering 2025 on a path of gradual and uneven recovery after a significant slowdown in 2024. While discretionary advisory spend remains constrained, demand is resurging in pockets, particularly around digital transformation,…
  • Tech Launch Perspective
    Sep. 17, 2025

    In July 2025, Compass UOL, a subsidiary of The AI Revolution Company, announced a suite of agentic AI tools for banking and financial services, now listed in AWS Marketplace under its newly introduced AI agents and…
  • Tech Launch Perspective
    Sep. 03, 2025

    Nasdaq Verafin’s Agentic AI Workforce, launched in July 2025, is designed to support compliance automation by embedding autonomous AI agents into Anti-money Laundering (AML) operations. The digital workers use typology-based risk models and generative AI co-pilots…
  • Tech Launch Perspective
    July 31, 2025

    Fenergo’s FinCrime OS, launched in July 2025, positions itself as a unified Financial Crime Compliance (FCC) platform embedded with agentic AI to streamline operations across onboarding, due diligence, AML, and transaction monitoring. Built on Fenergo’s existing…
  • State of the Market
    June 27, 2025

    Intelligent Document Processing (IDP) uses AI to capture, categorize, and extract data from various document types for further processing. This typically non-invasive solution can integrate with internal applications, systems, and other automation platforms. IDP technology providers…
  • PEAK Matrix®
    Oct. 23, 2024

    The Contact Center-as-a-Service (CCaaS) market is rapidly evolving as enterprises increasingly recognize the value of delivering superior Customer Experience (CX) through flexible, scalable, and integrated cloud-based solutions. These platforms seamlessly integrate with CRM systems, cloud data…
  • Tech Launch Perspective
    July 18, 2025

    NVIDIA’s AI Blueprint for Fraud Detection introduces a reference architecture designed to modernize and accelerate fraud detection in financial services using agentic AI components. Announced at Money 20/20 in June 2025, the blueprint combines graph neural…
  • Executive Briefs
    Sep. 09, 2025

    The Service Provider Health Check – BPS is a quarterly report that evaluates leading BPS providers’ financial and operational health. It equips enterprises with key insights for Request for Proposal (RFP) evaluations, contract negotiations, and risk…

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