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  • Conference
    April 18, 2024

    Everest Group hosted an invitation-only happy hour event in DFW. The evening was an opportunity to network with industry peers in the DFW area. Clients caught up, exchanged ideas, and made new acquaintances, right here in…
  • LinkedIn Live
    April 03, 2024

    While generative AI (gen AI) seems to be the predominant theme of the time, there is still a lack of clarity regarding where the technology works best and where the primary developments are occurring. Watch this…
  • Blog
    Feb. 27, 2024

    By strategically partnering with third-party providers, enterprises can fully harness the potential of gen AI in customer experience management. Learn insights from our latest survey on enterprise readiness for gen AI adoption and how collaborating with…
  • Viewpoint
    Feb. 23, 2024

    With the emergence of generative AI models, enterprises are increasingly investing in this technology. Organizations recognize generative AI’s transformative potential across various industries, particularly in Customer Experience Management (CXM). Generative AI’s ability to generate content, identify…
  • In the News
    Dec. 06, 2023

    From enterprises to government agencies to the white-collar worker, no one will be spared the disruption that AI, and generative AI in particular, is ushering in. Ashish Sehdev, a Vice President at Everest Group, says there…
  • Event
    Nov. 23, 2023

    Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models,…
  • Webinar Deck
    Nov. 23, 2023

    Following a muted 2023, business leaders in the Asia-Pacific (APAC) region are cautiously optimistic about 2024. Within the current APAC sourcing market, as buyers prepare for the coming year, they are actively leveraging inventive commercial models,…
  • Blog
    Oct. 26, 2023

    Everest Group proudly participated in three noteworthy global sustainability events in Manhattan this September: Climate Week NYC, the 78th session of the UN General Assembly (UNGA 78), and the Clinton Global Initiative (CGI) annual meeting. These…
  • LinkedIn Live
    Oct. 19, 2023

    There is an unprecedented transformation occurring in Global Business Services (GBS) / Global Capability Center (GCC) leadership across the industry. The qualities that define the GBS/GCC leadership role and the path to promotion have become increasingly…
  • LinkedIn Live
    Oct. 11, 2023

    Everest Group and nasscom will host a LinkedIn Live event, joined by the 2023 nasscom GCC award winners in the New Capability and Future Value Proposition categories. Join this session to hear the expert speakers reveal…
  • LinkedIn Live
    Oct. 04, 2023

    As we enter the post-hype phase of generative AI, enterprises now want to understand its tangible benefits and practical applications. However, real-world implementation use cases are not fully known or well understood. Join this LinkedIn Live…
  • Event
    Sep. 18, 2023

    In-Person event CLINTON GLOBAL INITIATIVE | 2023 September 18-19, 2023 Everest Group's Eric Simonson, Managing Partner, and Rita N. Soni, Principal Analyst for Impact Sourcing and Sustainability, will attend the Clinton Global Initiative 2023 meeting on September…
  • Event
    Sep. 12, 2023

    Facilitated by Everest Group The life sciences industry is undergoing significant evolution and growth driven by advancements in technology, changing demographics, shifting regulatory landscapes, and emerging healthcare challenges. India has emerged as a key location for…
  • Event
    July 28, 2023

    Marketing has undergone a substantial transformation brought on by the adoption of digital technologies; however, support service delivery models have not kept up with the pace of change. GBS and GCC organizations can play a pivotal…
  • Event
    June 01, 2023

    EVENT NASSCOM GCC CONCLAVE 2023: UPGRADE YOUR CX-GAME WITH NEW AGE TECH! June 1, 2023 Everest Group's Managing Partner, Eric Simonson, will chair a session titled, Upgrade Your CX Game with New-age Tech!, on June 1. The…
  • LinkedIn Live
    March 29, 2023

    The ideal customer experience has shifted as customers opt for more effortless self-driven digital interactions . To meet this need, organizations must eliminate hurdles within the customer experience, making it seamless, simple, and frictionless. In this…
  • LinkedIn Live
    March 15, 2023

    In 2022, the global talent shortage and outsourcing price increases due to wage inflation led business leaders to rethink business operations and workforce plans. As we near the close of the first quarter of 2023, will…
  • Event
    March 01, 2023

    The ACCA (Association of Chartered Certified Accountants) report released in September 2022, Finance Shared Services to Global Business Services: A Journey Worth Taking? evaluated the relative maturity of Finance Shared Services (FSS) organisations compared to Global Business Services…
  • Event
    Feb. 07, 2023

    Sustainability has moved from the fringes to the center of strategic planning for CEOs worldwide. For this reason, we recently held a survey to learn how organizations are planning for sustainability in 2023 and uncover the…
  • Webinar Deck
    Feb. 07, 2023

    Sustainability has moved from the fringes to the center of strategic planning for CEOs worldwide. For this reason, we recently held a survey to learn how organizations are planning for sustainability in 2023 and uncover the…

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