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  • Provider Compendium
    Jan. 16, 2015

    INTRODUCTION Strained revenue growth, low interest rates, rise of digital consumers, and mounting pressure of regulatory compliance continued to adversely affect the profitability of capital markets firms during 2013-2014. This has forced global capital markets firms…
  • PEAK Matrix®
    Sep. 25, 2015

    Introduction The global L&P insurance BPO market continues to grow steadily with a maturing service provider landscape. It registered 5% growth in terms of revenue in 2014. The market is quite concentrated with United Kingdom and…
  • PEAK Matrix®
    Sep. 03, 2015

    Introduction The global P&C insurance BPO market continues to grow with a maturing service provider landscape. It registered 12% growth by revenue, crossing US$900 million mark in 2014. The market is quite concentrated as North America…
  • PEAK Matrix®
    Aug. 31, 2015

    Introduction Banking BPO is the largest and the most mature market within BFSI BPO. As regulatory bodies increase their oversight on banks’ activities, cost of compliance for banks will continue to rise, generating newer opportunities for…
  • PEAK Matrix®
    July 16, 2015

    Introduction Capital markets BPO continues to grow rapidly with a maturing service provider landscape. It achieved close to 20% revenue growth in 2014, led by investment banking and asset management. North America, United Kingdom, and Continental…
  • PEAK Matrix®
    May 29, 2015

    Introduction Mortgage BPO stands out as the largest submarket within the banking BPO space. The role of BPO assumes greater importance in the mortgage landscape as regulatory bodies continue to increase their oversight on mortgage activities…
  • PEAK Matrix®
    Feb. 12, 2015

    Introduction The healthcare payer market is undergoing a rapid transformation. With ObamaCare taking effect and boosting enrollments, several new payers find themselves overwhelmed while handling an unprecedented surge in the volumes. Also, as a result of…
  • Provider Compendium
    Jan. 30, 2015

    Introduction The insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 18 service providers in the market. Each five page service provider profile provides a comprehensive picture of that provider’s service suite,…
  • Provider Compendium
    Jan. 09, 2015

    INTRODUCTION The capital markets BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 service providers. Each five page service provider profile shows a comprehensive picture of the provider’s service suite, scale of…

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