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Provider Compendium
Jan. 27, 2016

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

IT Outsourcing in Insurance – Service Provider Landscape Profile Compendium 2015

INTRODUCTION The insurance industry is grappling with increasing customer expectations, eroding margins & downward pricing pressure, an uncertain economy, and increasing regulatory requirements. To address these challenges, insurance firms are investing in technology solutions and adopting…
Provider Compendium
Dec. 22, 2016

Arushi Diwan

Senior Manager

Property and Casualty (P&C) Insurance BPO Service Provider Profile Compendium 2016

The P&C insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 14 service providers in the market. Each five page service provider profile captures a comprehensive picture of that provider’s service suite,…
PEAK Matrix®
Dec. 19, 2016

Manu Aggarwal

Partner

Robin Jain

Practice Director

Retail Banking BPO – State of the Market with PEAK Matrix™ Assessment 2016: Analytics and Innovation at the Forefront in Challenging Times

The market for third-party BPO in retail banking reached US$0.9 billion in 2015, and is expected to continue to grow at 4-7%. North America and United Kingdom continue to drive demand in this space. Asia Pacific…
Provider Compendium
Nov. 16, 2016

Arushi Diwan

Senior Manager

Life and Pensions Insurance BPO Service Provider Profile Compendium 2016

The L&P insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 16 service providers in the market. Each five-page service provider profile provides a comprehensive picture of that provider’s service suite, scale…
PEAK Matrix®
Sep. 21, 2016

Ashwin Venkatesan

Vice President

CJ Sengupta

Managing Partner

Mukesh Ranjan

Vice President

Yugal Joshi

Partner

Private Cloud Enablement Services – Market Update and PEAK Matrix Assessment: Marry with Public Cloud or Die

Private cloud deployment continues to witness increasing acceptance/traction as enterprises try to make their IT setups streamlined and flexible, while at the same time adhering to various industry- and geography-specific security and compliance requirements. Maximizing returns…
Thematic Report
Aug. 31, 2016

Amardeep Modi

Vice President

Ankur Verma

Vice President

Arushi Diwan

Senior Manager

Manu Aggarwal

Partner

Healthcare Payer BPO – Service Provider Profile Compendium

Introduction The healthcare payer BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 19 service providers in the market. Each five-page profile presents a comprehensive picture of a provider’s service suite, scale of…
PEAK Matrix®
Nov. 04, 2015

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

IT Outsourcing in European Banking and Capital Markets – Service Provider Landscape with PEAK Matrix™ Assessment 2015

Introduction Globally, BFSI is the largest vertical constituting 22-26% of the total share of ITO spend. Europe remained the largest source geography in terms of the number of BFSI IT outsourcing transactions in 2014, with 54%…
PEAK Matrix®
Aug. 24, 2016

Life and Pensions Insurance BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2016

Introduction The global L&P insurance BPO market continues to show steady growth. It registered 7% growth in revenue in 2015, which is slightly higher than the growth in 2014. The market remains concentrated in North America…
PEAK Matrix®
Nov. 11, 2015

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

IT Outsourcing in Global Insurance – Service Provider Landscape with PEAK Matrix™ Assessment 2015: Driving Differentiation through Digital

Introduction The insurance industry is grappling with increasing customer expectations, eroding margins & downward pricing pressure, an uncertain economy, and increasing regulatory requirements. To address these challenges, insurance firms are investing in technology solutions and adopting…
PEAK Matrix®
Aug. 05, 2016

Manu Aggarwal

Partner

Rajesh Ranjan

Managing Partner

Robin Jain

Practice Director

Capital Markets BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2016

Capital markets BPO continued to grow rapidly and achieved close to 15% revenue growth in 2015, led by investment banking. While the major growth regions are still the mature markets such as North America, United Kingdom,…
PEAK Matrix®
June 29, 2016

Manu Aggarwal

Partner

Rajesh Ranjan

Managing Partner

Robin Jain

Practice Director

Banking BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2016

The Banking BPO landscape is undergoing a significant shift with Robotic Process Automation (RPA) disrupting the norm. The impact of RPA is higher in rule-based transactional activities, especially in the lines of businesses such as cards…
PEAK Matrix®
June 30, 2016

Property and Casualty Insurance BPO – Service Provider Landscape with PEAK Matrix™ Assessment 2016

The global P&C insurance BPO market registered more than 11% growth by revenue in 2015, and FTEs serving P&C insurance processes grew by 5%. This was due to Expansion in the scope of contracts beyond transactional…
PEAK Matrix®
June 17, 2016

Ashwin Venkatesan

Vice President

CJ Sengupta

Managing Partner

Yugal Joshi

Partner

Workplace Services – Market Trends and PEAK Matrix™ Assessment

User experience has taken center-stage in the workplace – today’s enterprises are tasked with building a digital workplace that can mirror the personal digital lives of employees and help create a brand and environment that is…
PEAK Matrix®
Aug. 19, 2015

Sharang Sharma

Vice President

Contact Center Outsourcing (CCO) – Service Provider Landscape with PEAK Matrix™ Assessment 2015

Background of the study The global CCO market grew at ~5% in 2014 to reach US$70-75 billion, with deal activity on a steady growth path in the last four to five years. The year 2014 witnessed…
PEAK Matrix®
Aug. 13, 2015

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

IT Outsourcing in Global Capital Markets – Service Provider Landscape with PEAK Matrix™ Assessment 2015: A Crowded Marketplace

Introduction The capital markets industry continues to grapple with high regulatory pressures, intense competition, and an uncertain economy. Market participants are adopting disruptive business models to contain costs and improve profitability. As the financial services industry…
PEAK Matrix®
June 27, 2015

Aaditya Jain

Partner

Archit Mishra

Senior Analyst

Jimit Arora

Chief Executive Officer

Ronak Doshi

Partner

IT Outsourcing in Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2015: Rise of the Challengers

Introduction In 2014, banks continued to face multiple challenges such as revenue pressures, cost reduction, regulatory compliance, legacy modernization, and increasing customer expectations. As a result, banks are required to evolve across the value chain and…
Provider Compendium
Feb. 11, 2016

Life and Pensions Insurance BPO Service Provider Profile Compendium 2015

Introduction The L&P insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 14 service providers in the market. Each five page service provider profile offers a comprehensive picture of that provider’s service…
PEAK Matrix®
Jan. 25, 2016

Amardeep Modi

Vice President

Manu Aggarwal

Partner

Rajesh Ranjan

Managing Partner

Healthcare Payer BPO – Service Provider Landscape with PEAK Matrix™ Assessment

Introduction The healthcare payer market is undergoing a rapid transformation. With ObamaCare taking effect and boosting enrollments, several new payers find themselves overwhelmed while handling an unprecedented surge in volume. Also, as a result of the…
PEAK Matrix®
Jan. 25, 2016

Ashwin Venkatesan

Vice President

CJ Sengupta

Managing Partner

Yugal Joshi

Partner

IT Security Services – Market Trends and PEAK Matrix™ Assessment & Profiles Compendium

The enterprise IT security landscape is becoming increasingly complex and challenging to handle as CISOs look to guard it against burgeoning internal and external threats. The proliferation in digital touchpoints, driven by increasing adoption of next…
Provider Compendium
Jan. 27, 2016

Property and Casualty Insurance BPO Service Provider Profile Compendium 2015

Introduction The P&C insurance BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 14 service providers in the market. Each five page service provider profile offers a comprehensive picture of that provider’s service…

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