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PEAK Matrix® Sep. 28, 2017
Multi-Process Human Resources Outsourcing (MPHRO) – Service Provider Landscape with PEAK Matrix™ Assessment 2017
The MPHRO service provider landscape continues to be dominated by the top five providers - Accenture, ADP, Alight Solutions, IBM, and NGA Human Resources, in terms of market success and delivery capability. However, other players are… -
PEAK Matrix® Nov. 20, 2018
Application Services in Capital Markets – Services PEAK Matrix™ Assessment 2019: Data, Cloud, and Platform Investments to Fuel Innovation and Optimize Costs
Global capital markets firms are investing in technology themes such as data, platform, modernization, and experience to offset the challenges faced due to the evolving nature of consumer demands, complexity of regulatory landscape, sluggish growth, and… -
The CCO service provider compendium provides accurate, comprehensive, and fact-based snapshots of 25+ service providers in the CCO market. The study provides a detailed five-page profile of each CCO service provider assessed, which captures a comprehensive…
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PEAK Matrix® Sep. 28, 2018
Application Services in Global Banking – Services PEAK Matrix™ Assessment 2018: Spending Picks up as Need for Talent, Transformation, and Time to Market Intensifies
The pace of technology disruption, changing consumer preferences, and the need for banks to come up with new business models are disrupting the current banking landscape. Banks are moving away from being perceived as a physical… -
Everest Group defines Intelligent Document Processing (IDP) as any software product or solution that captures data from documents (e.g., email, text, pdf, and scanned documents), categorizes, and extracts relevant data for further processing using AI technologies…
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State of the Market Aug. 11, 2017
Contact Center Outsourcing Annual Report 2017 – Disruption is Here: The End of Contact Centers as We Know Them
With increasing focus on technology adoption and uncertainty in the market due to geopolitical factors, CCO industry grew at a slow rate of ~3% in 2016 to reach US$78-80 billion. The market is witnessing a shift… -
The banking BPO service provider profile compendium provides accurate, comprehensive, and fact-based snapshots of 17 service providers in the market. These include Capgemini, Cognizant, Concentrix, Conduent, EXL, Firstsource, Genpact, HCL Technologies, Infosys, Intelenet, NIIT Technologies, NTT…
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PEAK Matrix® Aug. 28, 2018
Life Sciences Digital in Europe – Service Provider Landscape with Services PEAK Matrix™ Assessment 2018: Accelerating Transformation Despite Regulatory Complexity
The Life Sciences (LS) industry is now beginning to look at digital transformation more seriously. The European LS market has a number of distinctive characteristics, including price regulations, need for General Data Protection Regulation (GDPR) and… -
Thematic Report Aug. 03, 2018
Capital Markets ITS Report Card and Growth Outlook 2018
This report analyzes 600+ active capital markets IT services contracts to comment on the market size, growth, and demand characteristics for this market. The demand trends across lines of business, geographies, digital themes, and application services… -
Thematic Report Aug. 03, 2018
Banking ITS Report Card and Growth Outlook 2018
The pace of technology disruption, changing consumer preferences, and the need for banks to come up with new business models are disrupting the current banking landscape. Banks are moving away from being perceived as a physical… -
After a year of stalled investments owing to market uncertainty, healthcare payers restarted investments in areas such as value-based care adoption, care management, utilization & disease management, population health, and consumer experience. On the technology front,…
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PEAK Matrix® Sep. 20, 2018
Open Banking IT Services: Orchestrating Experiences in the Platform Economy – Services PEAK Matrix™ Assessment 2018
The banking industry is witnessing a pivot to open banking that is partly forced by regulations such as PSD2(Revised Payment Services Directive) in Europe with a vision to ensure high consumer protection standards and enhance competitiveness… -
PEAK Matrix® July 19, 2018
IT Infrastructure Services Automation – Market Trends and Services PEAK Matrix™ Assessment 2018: Become AI Aware or Fall Behind
IT infrastructure services automation is one of the top priorities of enterprises and service providers alike. However, most enterprises are yet to derive commensurate benefits from their automation investments and lack a long-term transformational roadmap. As… -
Thematic Report Aug. 03, 2018
Insurance ITS Report Card and Growth Outlook 2018
The insurance IT services market is pivoting from a labor-arbitrage model to a value-based, digital-first model. Insurers are reimagining their businesses by building a digital-enabled core to provide superior experiences to their customers and deliver sustainable… -
The push towards digital transformation becoming a priority for most of the banks has come from the need to find efficient ways to address the existing challenges in the industry, such as cost pressure, eroding top…
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The global CCO market grew at ~3% to reach US$78-80 billion in 2016. The year 2016 continued to witness the move toward digitalization, which has had a profound impact on the buyer requirements. The last 12-18…
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PEAK Matrix® June 30, 2017
IT Outsourcing in Global Banking – Service Provider Landscape with PEAK Matrix™ Assessment 2017 and Profiles Compendium
The banking industry is undergoing transition, triggered by rapidly-changing customer demands, challenging operating environment, and disruption in technologies. Banking in the future will no longer be dependent on branches and will be ubiquitous through multiple digital… -
PEAK Matrix® June 30, 2017
IT Outsourcing in Global Capital Markets – Service Provider Landscape with PEAK Matrix™ Assessment 2017 and Profiles Compendium
Uncertainty in the geopolitical and macroeconomic environment, changing regulatory landscape, sluggish growth, and threat from next-generation financial technology firms (FinTech’s) revolutionizing customer experience and offering differentiated services are the key challenges being faced by capital markets… -
PEAK Matrix® June 19, 2018
Digital Workplace Services – Market Trends and PEAK Matrix™ Assessment: Enterprise’s Wish is Not Service Provider’s Command!
There is significant confusion in the market in terms of what the digital workplace entails. Many enterprises are misled into adopting a workplace service model with second-generation, cost effectiveness-centric solutions, overlaid with a veneer of next-generation… -
PEAK Matrix® June 28, 2018
Insurance Application Services: Digital Enablement Spend Fuels Market Growth – Services PEAK Matrix™ Assessment 2018
The insurance sector is on the cusp of a massive transformation, driven by investments in digital enablement themes such as automation, cloud, data management & analytics, Artificial Intelligence (AI), and Internet of Things (IoT). Alone and…
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