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Showing 457 results
  • PEAK Matrix®
    Oct. 21, 2021

    The insurance industry is burdened with obsolete legacy systems, talent shortage, and resistance to change. In addition, consumer needs, habits, and expectations, which were gradually evolving before COVID-19, have radically shifted during the pandemic, spurred by…
  • Provider Compendium
    Jan. 11, 2022

    As a result of the COVID-19 pandemic, creating a seamless, frictionless, and digital customer-centric insurance experience has become the new standard for insurers. Technology adoption – including AI-enabled chatbots to assist in the customer journey, Machine…
  • Provider Compendium
    Sep. 14, 2021

    The COVID-19 pandemic and the resulting economic fallout have adversely impacted Life and Annuity (L&A) insurance businesses, leading to demand stress, revenue compression, and profitability pressures. The challenges have been compounded by carriers relying heavily on…
  • Provider Compendium
    Nov. 12, 2021

    The insurance industry is burdened with obsolete legacy systems, talent shortage, and resistance to change. In addition, consumer needs, habits, and expectations, which were gradually evolving pre-COVID-19, have radically shifted during the pandemic, spurred by the…
  • Provider Compendium
    March 30, 2022

    The experience design ecosystem is at the cusp of change, with increased customer awareness, data privacy regulations, touchless experiences, data-powered experiences, emerging technologies (such as AI, AR/VR) and a focus on sustainability compelling enterprises to rethink…
  • Provider Profiles
    Aug. 12, 2021

    The global services market is highly dynamic and evolving rapidly, a reality that is reflected in the shift in priorities from cost arbitrage to automation. Third-party vendors are continually assessing their market position and refining their…
  • Provider Compendium
    Jan. 28, 2022

    The COVID-19 pandemic has expedited the pace of digital transformation and cloud adoption among Europe-based enterprises. Enterprises expect services beyond the cloud, characterized by a customer experience-centric design, business-led transformation, and code-based infrastructure. Cloud sustainability and…
  • Provider Compendium
    Jan. 28, 2022

    The COVID-19 pandemic has expedited the pace of digital transformation and cloud adoption among enterprises. Enterprises are no longer looking at the cloud from a cost-savings perspective but considering it as an investment that drives value…
  • PEAK Matrix®
    July 12, 2021

    The landscape for capital markets operations is becoming increasingly competitive, as enterprises continue to look for newer solutions to improve their capabilities, expand their footprint, and gain market share. With the pandemic disrupting the industry last…
  • Provider Compendium
    Feb. 04, 2022

    Banking and Financial Services (BFS) firms are modernizing their technology and transforming their operations by infusing digital technology in response to the immense challenges they currently face – rising cost pressures, changing customer and market expectations,…
  • PEAK Matrix®
    June 30, 2021

    Application transformation is an ongoing and continuous process, in which the application’s environment and its features constantly evolve based on changing business needs and technology advancements. To compete in a digital world, enterprises are not only…
  • PEAK Matrix®
    July 23, 2021

    In the past 12-18 months, the move to work-from-home as a result of the pandemic has driven a significant increase in digital transformation. Enterprises’ efforts to provide their employees seamless and secure connectivity through network transformation…
  • Provider Compendium
    June 28, 2021

    Looming uncertainties accompanying the global pandemic, compounded by fewer claims generated across select LOBs, meant that the Property and Casualty (P&C) insurance BPS market was unable to maintain its double-digit growth streak in 2020. Meanwhile, below-optimal…
  • Provider Compendium
    Sep. 10, 2021

    The Data and Analytics (D&A) ecosystem has successfully educated the market on the value of evidence-based decision-making versus traditional gut-based and thumb rule-based approaches.The COVID-19 pandemic has further emphasized the need for agile, data-driven decision-making and…
  • Provider Compendium
    Dec. 03, 2021

    Mainframes continue to be a vital component in enterprise IT, despite many heralding the end of the road for these systems. These systems are still considered as formidable options for enterprises that require large processing capabilities…
  • Provider Compendium
    Sep. 16, 2021

    Evolving customer preferences, demand for digital and omnichannel experiences, and competition from FinTechs are impacting banks’ digital strategies and transformation initiatives. In Europe, regulations such as the General Data Protection Regulation (GDPR) and open banking have…
  • Provider Compendium
    June 25, 2021

    Financial Crime and Compliance (FCC) Operations Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 23 FCC operations service providers, including their scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK…
  • PEAK Matrix®
    June 03, 2021

    With uncertainties accompanying the COVID-19 pandemic, along with fewer claims generated across select LOBs, the Property and Casualty (P&C) insurance BPS market was unable to maintain its double-digit growth streak in 2020. Below-optimal digital adoption in…
  • PEAK Matrix®
    July 06, 2021

    The ecosystem of D&A players has successfully educated the market on the value of evidence-based decision-making versus traditional gut-based and thumb rule-based approaches. The pandemic has further emphasized the need for agile, data-driven decision-making and positioned…
  • PEAK Matrix®
    June 30, 2021

    Evolving customer preferences, demand for digital and omnichannel experiences, and competition from FinTechs are impacting banks’ digital strategies and transformation initiatives. COVID-19 has significantly accelerated enterprises’ digitalization plans and adoption of new technologies for processes such…

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