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  • PEAK Matrix®
    Nov. 22, 2022

    The healthcare Customer Experience Management (CXM) market has grown steadily after the pandemic due to the increasing focus of healthcare enterprises on member and patient experience and care management. The rising demand for customer engagement touchpoints…
  • Provider Compendium
    Nov. 25, 2024

    Cybersecurity services’ demand in North America has significantly grown, driven by rapid digital transformation, evolving cyber threats, and heightened regulatory scrutiny. The attack surface has expanded as businesses adopt cloud-based infrastructures and remote work models, making…
  • Provider Snapshot
    Nov. 23, 2022

    The global services market is highly dynamic and evolving rapidly, as reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market positions and refining their growth strategies. As…
  • PEAK Matrix®
    May 31, 2023

    Intelligent Document Processing (IDP) products play a vital role in enterprises’ automation technologies portfolios. IDP leverages Artificial Intelligence (AI) technologies such as Optical Character Recognition (OCR), computer vision, Natural Language Processing (NLP), and machine/deep learning to…
  • PEAK Matrix®
    Nov. 22, 2022

    Revenue Cycle Management (RCM) platforms facilitate the management of administrative and clinical functions, such as claims processing, payment, and revenue generation, for healthcare facilities. Healthcare organizations are increasingly evaluating RCM platform providers based on the IT…
  • PEAK Matrix®
    Sep. 27, 2022

    As insurance BPS industry shifts from arbitrage-first to digital model, insurers increasingly seek to understand digital capabilities of service providers. Disruptions in customer preferences and insurers’ growing needs to move faster have led to a significant…
  • PEAK Matrix®
    April 11, 2023

    As the world continues to shift toward digitalization, it has become imperative for businesses to keep up with the evolving landscape to remain competitive and resilient. Organizations have realized that manual operations come with a range…
  • PEAK Matrix®
    Dec. 09, 2022

    The concept of open banking is no longer restricted to payment services. Open finance has widened its scope to include mortgages, wealth management, insurance, savings, and capital markets. These use cases are giving rise to concepts…
  • Provider Compendium
    Dec. 20, 2022

    Revenue Cycle Management (RCM) platforms facilitate the management of administrative and clinical functions, such as claims processing, payment, and revenue generation, for healthcare facilities. Healthcare organizations are increasingly evaluating RCM platform providers based on the IT…
  • Provider Compendium
    Sep. 12, 2022

    Revenue Cycle Management (RCM) Operations –Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 31 service providers, including their scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® service provider assessment.…
  • Provider Compendium
    Jan. 12, 2023

    The wealth management industry has massively changed in the past few years due to the democratization of wealth management services, generational wealth transfer, rise of unconventional asset classes, and increased demand for hyper-personalized services. High Net…
  • PEAK Matrix®
    Dec. 19, 2022

    P&C insurers are increasingly looking to adopt third-party core platforms to address the limitations of legacy core systems and drive front-to-back-office transformation to future-proof their IT estates. Guidewire has emerged as a preferred core platform for…
  • Provider Compendium
    Oct. 07, 2022

    Financial Crime and Compliance (FCC) Operations Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 27 FCC operations service providers, including their scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix®…
  • Provider Compendium
    Sep. 20, 2022

    Life Sciences (LS) Operations – Service Provider Compendium provides accurate, comprehensive, and fact-based snapshots of 31 providers, including their scale of operations, technology solutions, and delivery locations, along with Everest Group’s PEAK Matrix® provider assessment. The…
  • PEAK Matrix®
    Oct. 07, 2022

    Enterprises are increasingly adopting public cloud due to increased hyperscaler services and System Integrator (SI) investments in hyperscaler-specific cloud service and solution portfolios. Google Cloud Platform (GCP) continues to differentiate itself in this regard through its…
  • Provider Snapshot
    Dec. 16, 2022

    The global services market is highly dynamic and evolving rapidly, as reflected in the shift in priorities from cost arbitrage to automation. Third-party providers are continually assessing their market positions and refining their growth strategies. As…
  • PEAK Matrix®
    Sep. 06, 2022

    With enterprises focusing on digital transformation initiatives, the digital workplace services market underwent rapid recovery in 2021. It is expected to continue its strong growth trajectory in 2022, as enterprises attempt to drive maximum value from…
  • Provider Compendium
    Nov. 21, 2022

    Global macroeconomic conditions indicate the probability of a recession. Despite the resulting cost constraints, enterprise demand for Data and Analytics (D&A) services is on the rise. Enterprises are realizing that data-driven solutions focused on cost optimization…
  • PEAK Matrix®
    Sep. 06, 2022

    With enterprises focusing on digital transformation initiatives, the digital workplace services market underwent rapid recovery in 2021. It is expected to continue its strong growth trajectory in 2022, as enterprises attempt to drive maximum value from…
  • PEAK Matrix®
    Sep. 27, 2022

    The pandemic necessitated and accelerated the rapid adoption of digital services across the Life Sciences (LS) value chain. Therefore, there has been a conscious shift in enterprise mindset to focus on delivering products and services in…

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